Outage in Blackbaud
Active Issue Alert – Luminate Online - 000611446
Resolved Minor
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Outage Details
We have identified an issue impacting a subset of customers resulting in an error message for some donors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate OnlineLatest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 06/04/2025 03:49PM
This incident has been resolved.
INVESTIGATING
1 day ago - at 06/04/2025 03:14PM
We have identified an issue impacting a small subset of customers resulting in an error message for some donors. Donations were processed successfully but failed to record the data in LO, resulting in an error. The issue has been resolved and data is is being recorded correctly. Our engineers are working to remediate the impacted transactions into LO. Please continue to reference this page for updates.
INVESTIGATING
1 day ago - at 06/04/2025 02:47PM
We have identified an issue impacting a subset of customers resulting in an error message for some donors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
INVESTIGATING
1 day ago - at 06/04/2025 02:34PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 06/04/2025 02:21PM
We have identified an issue impacting a subset of customers resulting in an error message for some donors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
INVESTIGATING
1 day ago - at 06/04/2025 02:16PM
We have identified an issue impacting a subset of customers resulting in an error message for some donors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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