Outage in Blackbaud

Active Issue Alert – Blackbaud Luminate Online® - #000615001

Resolved Minor
June 19, 2025 - Started 3 days ago - Lasted about 21 hours
Official incident page

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Outage Details

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate Online
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 06/20/2025 01:44PM

This incident has been resolved.

MONITORING 3 days ago - at 06/19/2025 08:13PM

Our engineers have deployed a fix for this issue. We have confirmed that this fix addresses the issues. It will take several hours for the changes to propagate across all sites. Our engineers will continue to monitor. The next update will be on Friday, 6/20/2025, at 9:00 AM ET. Please continue to reference this page for updates.

IDENTIFIED 3 days ago - at 06/19/2025 05:30PM

Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates. Next update at 5pm EST.

INVESTIGATING 3 days ago - at 06/19/2025 05:08PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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