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Outage in Blackbaud

Active Issue Alert – Blackbaud Luminate Online® - #000615001

Resolved Minor
June 19, 2025 - Started 10 months ago - Lasted about 21 hours
Official incident page

Incident Report

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate Online

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/20/2025 01:44PM

This incident has been resolved.

MONITORING 10 months ago - at 06/19/2025 08:13PM

Our engineers have deployed a fix for this issue. We have confirmed that this fix addresses the issues. It will take several hours for the changes to propagate across all sites. Our engineers will continue to monitor. The next update will be on Friday, 6/20/2025, at 9:00 AM ET. Please continue to reference this page for updates.

IDENTIFIED 10 months ago - at 06/19/2025 05:30PM

Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates. Next update at 5pm EST.

INVESTIGATING 10 months ago - at 06/19/2025 05:08PM

We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

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