Outage in Blackbaud

Active Issue Alert – Blackbaud Altru - 000619217

Resolved Minor
July 10, 2025 - Started 7 days ago - Lasted 34 minutes
Official incident page

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Outage Details

We are aware of an issue where users may encounter the error: "An unknown error has occurred" when navigating the application, or pages within Altru may refresh or reload. Engineers are investigating to resolve it as quickly as possible. Please reference this page for further updates.
Components affected
Blackbaud Altru
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 07/10/2025 01:46PM

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

INVESTIGATING 7 days ago - at 07/10/2025 01:29PM

We are aware of an issue where users may encounter the error: "An unknown error has occurred" when navigating the application, or pages within Altru may refresh or reload. Engineers are investigating to resolve it as quickly as possible. Please reference this page for further updates.

INVESTIGATING 7 days ago - at 07/10/2025 01:16PM

We are aware of an issue where users may encounter the error: "An unknown error has occurred" when navigating the application, or pages within Altru may refresh or reload. Engineers are investigating to resolve it as quickly as possible. Please reference this page for further updates.

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