Outage in Blackbaud
Active Issue Alert – Blackbaud Luminate Online® - #000630275
Resolved Minor
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Outage Details
We have identified an issue impacting a subset of customers using iATS payment processing, resulting in payment and refund errors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Luminate OnlineLatest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 08/27/2025 10:15PM
This incident has been resolved.
IDENTIFIED
23 days ago - at 08/27/2025 08:17PM
Our engineers have resolved the Technical Difficulties errors on user pages impacting a subset of customers. Additionally, they have identified a fix for the iATS errors and are working to deploy these changes this evening.
IDENTIFIED
23 days ago - at 08/27/2025 07:56PM
We have identified an additional issue that is causing a Technical Difficulties error for a subset of customers sites, including user pages and forms. Our engineers are currently diagnosing this event and working to resolve it as quickly as possible.
IDENTIFIED
23 days ago - at 08/27/2025 07:44PM
We have identified an additional issue that is causing a Technical Difficulties error for a subset of customers while navigating the admin side. Our engineers are currently diagnosing this event and working to resolve it as quickly as possible.
We continue to diagnose the iATS issue for those customers.
INVESTIGATING
23 days ago - at 08/27/2025 02:35PM
We have identified an issue impacting a subset of customers using iATS payment processing, resulting in payment and refund errors. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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