Outage in Blackbaud

Active Issue Alert – Multiple Products Affected - #000633959

Minor
September 15, 2025 - Started 4 days ago
Official incident page

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Outage Details

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Altru Blackbaud CRM Blackbaud eTapestry Blackbaud Raiser's Edge NXT
Latest Updates ( sorted recent to last )
INVESTIGATING 3 days ago - at 09/15/2025 08:27PM

We temporarily suspended the DeceasedRecordFinder™ and AddressFinder™ services within all Blackbaud solutions due to an issue with one of our vendors. We are continuing to work with our vendor who enables these services to resolve this issue and will notify you when these services can resume. Please continue to reference this page for updates.

INVESTIGATING 4 days ago - at 09/15/2025 05:53PM

We are aware that a subset of customers are not receiving Address Finder or Deceased Finder record/file updates. Updates have been paused while our engineers diagnose the cause in order to resolve this issue as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 4 days ago - at 09/15/2025 03:09PM

We are aware that a subset of customers are not receiving Address Finder or Deceased Finder record/file updates. Updates have been paused while our engineers diagnose the cause in order to resolve this issue as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 4 days ago - at 09/15/2025 02:40PM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 09/15/2025 02:37PM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 09/15/2025 02:35PM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 09/15/2025 02:31PM

We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

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