Active Issue Alert – Multiple Products - 000648601

We are aware of a delay in the appearance of certain transactions in the Blackbaud Merchant Services portal made through our latest Checkout platform. While transaction processing is NOT impacted, there may be a delay between when a transaction is processed and when it appears within the Blackbaud Merchant Services portal. Transaction reporting in your solution (e.g. Luminate Online or Raiser's Edge NXT) should also NOT be affected. Any process relying on the presence of transactions in the BBMS portal (e.g. refunding a transaction) will return an error. Users will also not be able to report on or refund in the BBMS portal until the transaction appears. Our teams are working to resolve this delay as quickly as possible. Please check this page for further updates.