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Outage in Blackbaud

Active Issue Alert – Blackbaud Luminate Online, Raiser's Edge NXT® - #000648761

Resolved Minor
December 03, 2025 - Started 5 months ago - Lasted 1 day
Official incident page

Incident Report

We have mitigated an issue impacting a subset of Blackbaud Luminate Online customers resulting in some delayed emails sending multiple times to some recipients. This is an unintended issue stemming from the resolved issue yesterday with delayed emailed sends (000648516). We apologize for any inconvenience this has caused.
Components affected
Blackbaud Luminate Online Blackbaud Raiser's Edge NXT

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/04/2025 10:06PM

This incident has been resolved.

MONITORING 5 months ago - at 12/03/2025 07:18PM

We have mitigated an issue impacting a subset of Blackbaud Luminate Online and Raiser's Edge NXT customers resulting in some delayed emails sending multiple times to some recipients. This is an unintended issue stemming from the resolved issue yesterday with delayed emailed sends (000648516). We apologize for any inconvenience this has caused.

MONITORING 5 months ago - at 12/03/2025 05:57PM

We have mitigated an issue impacting a subset of Blackbaud Luminate Online customers resulting in some delayed emails sending multiple times to some recipients. This is an unintended issue stemming from the resolved issue yesterday with delayed emailed sends (000648516). We apologize for any inconvenience this has caused.

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