Outage in Blackbaud
Active Issue Alert – YourCause® CSRconnect® - #000660339
Resolved MinorIncident Report
Summary AI Generated
Blackbaud's YourCause CSRconnect service experienced intermittent slowness and errors for 5.1 hours, with customers specifically unable to search or view organizations. The issue affected some customers and was resolved after engineers identified and deployed a fix.
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 02/23/2026 10:05PM
We have identified a resolution and this has been deployed. Early monitoring shows no errors received. Thank you for your patience, this issue has been resolved.
IDENTIFIED
3 days ago - at 02/23/2026 05:10PM
We have identified an issue impacting some of our customers causing errors when attempting to search or view organizations. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
INVESTIGATING
3 days ago - at 02/23/2026 05:04PM
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
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