Outage in Blackbaud
Active Issue Alert – Luminate Online - 000664139
Resolved MinorIncident Report
Summary AI Generated
Blackbaud's Luminate Online service experienced a 59-minute outage affecting some customers with login errors, intermittent slowness, and "required field missing" errors when submitting forms. Engineers diagnosed the issue and implemented a resolution, restoring full service functionality.
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/16/2026 07:30PM
An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.
IDENTIFIED
2 days ago - at 03/16/2026 07:22PM
We are currently investigating an issue affecting a subset of users who may receive a “required field missing” error when submitting a form. Our engineers are actively working to identify the cause and implement a resolution. Please continue to monitor this page for updates.
IDENTIFIED
2 days ago - at 03/16/2026 06:53PM
We have identified an issue impacting some of our customers causing intermittent slowness, errors or other service issues. Our engineers have successfully diagnosed the issue, and we are working to address it now. Please continue to reference this page for updates.
INVESTIGATING
2 days ago - at 03/16/2026 06:35PM
We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
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