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Outage in Blackbaud

Active Issue Alert – RE & FE NXT - 000665061

Resolved Minor
March 20, 2026 - Started 15 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Blackbaud experienced an issue where users encountered blank Citrix Access pages and performance latency when accessing Raiser's Edge NXT and Financial Edge NXT applications. The incident affected both RE NXT and FE NXT services for 2.5 hours before engineers successfully resolved the problem.

We have identified an issue with users seeing a blank Citrix Access page and experiencing latency in RENXT. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
Components affected
Blackbaud Raiser's Edge NXT Blackbaud Financial Edge NXT

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 03/20/2026 03:33PM

This incident has been resolved.

INVESTIGATING 15 days ago - at 03/20/2026 01:22PM

We have identified an issue with users seeing a blank Citrix Access page and experiencing latency in RE and FE NXT. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 15 days ago - at 03/20/2026 01:22PM

We are continuing to investigate this issue.

INVESTIGATING 15 days ago - at 03/20/2026 01:20PM

We have identified an issue with users seeing a blank Citrix Access page and experiencing latency in RE and FE NXT. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

INVESTIGATING 15 days ago - at 03/20/2026 01:08PM

We have identified an issue with users seeing a blank Citrix Access page and experiencing latency in RENXT. Our engineers are working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.

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