Blackbaud Outage History

JustGiving experienced an 11-minute service disruption that prevented some customers from logging in and using platform features. Engineers quickly diagnosed and resolved the issue, restoring full service functionality.

Blackbaud Fundraiser Performance Management experienced an issue causing intermittent slowness, errors, and other service disruptions for some customers. The incident affected the FPM component and lasted 26 minutes while engineers diagnosed and worked to resolve the problem. Services were fully restored and the issue was resolved.

Blackbaud's Luminate Online service experienced a 59-minute outage affecting some customers with login errors, intermittent slowness, and "required field missing" errors when submitting forms. Engineers diagnosed the issue and implemented a resolution, restoring full service functionality.

Blackbaud experienced an issue with the Luminate Online/Raisers Edge Integration that caused login errors and prevented some customers from using features within the affected service. The incident impacted a subset of customers for 2.4 hours before engineers resolved the problem and restored normal transaction processing.

Blackbaud's Raiser's Edge service experienced login and functionality errors affecting some customers for approximately 2.2 hours. Users encountered errors when attempting to access the service or use its features. The issue was identified, a fix was implemented, and the incident was resolved.

Blackbaud Award Management (formerly AcademicWorks) experienced a major service disruption that prevented some customers from logging in and using features within the platform. The incident lasted 21 minutes, with engineers quickly diagnosing and resolving the issue. Services were fully restored and normal functionality resumed.

Blackbaud's JustGiving service experienced intermittent slowness, errors, and other service issues affecting some customers for approximately 1.2 hours. Engineers diagnosed and resolved the issue, restoring normal service functionality. The incident was classified as minor in severity.

Blackbaud CRM experienced an issue affecting a subset of customers who encountered 401 errors when attempting to log in or make SOAP API calls to the service. The incident impacted user authentication and API functionality within Blackbaud CRM. The issue was resolved after approximately 18 days of investigation and remediation work.

Blackbaud's JustGiving service experienced an issue that impacted some customers for approximately 1.7 hours. Engineers worked to diagnose and resolve the underlying cause during the incident. The issue was fully resolved and all services were restored to normal operation.

Blackbaud CRM experienced a minor service disruption that prevented some customers from logging in or using features within the application. The issue caused authentication and functionality errors for affected users. Engineers resolved the problem within 16 minutes, restoring full service access.