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Blackbaud Outage History

Every past Blackbaud outage tracked by IsDown, with detection times, duration, and resolution details.

There were 2576 Blackbaud outages since April 2020. The 234 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor March 17, 2026

March 2026: Active Issue Alert – JustGiving® - #000664266

Detected Mar 17, 2026 8:19 AM EDT · Resolved Mar 17, 2026 8:30 AM EDT · Duration 11 minutes

JustGiving experienced an 11-minute service disruption that prevented some customers from logging in and using platform features. Engineers quickly diagnosed and resolved the issue, restoring full service functionality.

Minor March 16, 2026

March 2026: Active Issue Alert – Blackbaud Fundraiser Performance Management - 000664182

Detected Mar 16, 2026 4:13 PM EDT · Resolved Mar 16, 2026 4:38 PM EDT · Duration 26 minutes

Blackbaud Fundraiser Performance Management experienced an issue causing intermittent slowness, errors, and other service disruptions for some customers. The incident affected the FPM component and lasted 26 minutes while engineers diagnosed and worked to resolve the problem. Services were fully restored and the issue was resolved.

Minor March 16, 2026

March 2026: Active Issue Alert – Luminate Online - 000664139

Detected Mar 16, 2026 2:35 PM EDT · Resolved Mar 16, 2026 3:34 PM EDT · Duration about 1 hour

Blackbaud's Luminate Online service experienced a 59-minute outage affecting some customers with login errors, intermittent slowness, and "required field missing" errors when submitting forms. Engineers diagnosed the issue and implemented a resolution, restoring full service functionality.

Minor March 16, 2026

March 2026: Active Issue Alert – Luminate Online/Raisers Edge Integration - 000664074

Detected Mar 16, 2026 11:35 AM EDT · Resolved Mar 16, 2026 1:58 PM EDT · Duration about 2 hours

Blackbaud experienced an issue with the Luminate Online/Raisers Edge Integration that caused login errors and prevented some customers from using features within the affected service. The incident impacted a subset of customers for 2.4 hours before engineers resolved the problem and restored normal transaction processing.

Minor March 14, 2026

March 2026: Active Issue Alert – Raisers Edge - 000663987

Detected Mar 14, 2026 9:44 AM EDT · Resolved Mar 14, 2026 11:56 AM EDT · Duration about 2 hours

Blackbaud's Raiser's Edge service experienced login and functionality errors affecting some customers for approximately 2.2 hours. Users encountered errors when attempting to access the service or use its features. The issue was identified, a fix was implemented, and the incident was resolved.

Major March 13, 2026

March 2026: Active Issue Alert – Award Management- 000663844

Detected Mar 13, 2026 11:33 AM EDT · Resolved Mar 13, 2026 11:54 AM EDT · Duration 21 minutes

Blackbaud Award Management (formerly AcademicWorks) experienced a major service disruption that prevented some customers from logging in and using features within the platform. The incident lasted 21 minutes, with engineers quickly diagnosing and resolving the issue. Services were fully restored and normal functionality resumed.

Minor March 6, 2026

March 2026: Active Issue Alert – JustGiving from Blackbaud - #000662641

Detected Mar 6, 2026 5:28 PM EST · Resolved Mar 6, 2026 6:39 PM EST · Duration about 1 hour

Blackbaud's JustGiving service experienced intermittent slowness, errors, and other service issues affecting some customers for approximately 1.2 hours. Engineers diagnosed and resolved the issue, restoring normal service functionality. The incident was classified as minor in severity.

Minor March 6, 2026

March 2026: Active Issue Alert – Blackbaud CRM - 000662530

Detected Mar 6, 2026 12:05 PM EST · Resolved Mar 24, 2026 3:16 PM EDT · Duration 18 days

Blackbaud CRM experienced an issue affecting a subset of customers who encountered 401 errors when attempting to log in or make SOAP API calls to the service. The incident impacted user authentication and API functionality within Blackbaud CRM. The issue was resolved after approximately 18 days of investigation and remediation work.

Minor March 6, 2026

March 2026: Active Issue Alert – JustGiving - 000662434

Detected Mar 6, 2026 7:43 AM EST · Resolved Mar 6, 2026 9:26 AM EST · Duration about 2 hours

Blackbaud's JustGiving service experienced an issue that impacted some customers for approximately 1.7 hours. Engineers worked to diagnose and resolve the underlying cause during the incident. The issue was fully resolved and all services were restored to normal operation.

Minor March 4, 2026

March 2026: Active Issue Alert – Blackbaud CRM™ - #000661940

Detected Mar 4, 2026 10:16 AM EST · Resolved Mar 4, 2026 10:32 AM EST · Duration 16 minutes

Blackbaud CRM experienced a minor service disruption that prevented some customers from logging in or using features within the application. The issue caused authentication and functionality errors for affected users. Engineers resolved the problem within 16 minutes, restoring full service access.