Blackbaud Outage History

Blackbaud's eTapestry service experienced intermittent slowness and errors affecting some customers for approximately 30 minutes. Engineers investigated and diagnosed the underlying cause during the incident. The issue was fully resolved after the engineering team completed their remediation work.

Blackbaud experienced a 25.9-hour service incident where users encountered intermittent slow page loads, pulsing dots on sign-in pages, and "504 Gateway Timeout" errors when attempting to login or navigate through solutions. The incident affected nearly all Blackbaud products including Altru, Raiser's Edge NXT, Financial Edge NXT, eTapestry, and dozens of other core services and APIs. Engineers resolved the issue through configuration changes and restored full service functionality.

Blackbaud experienced a service issue affecting Financial Edge NXT and Raiser's Edge NXT, causing login errors and "That's Odd" errors when users attempted to navigate to Fundraising Dashboards. The incident impacted some customers' ability to access and use features within these services. Engineers resolved the issue after 1.1 hours of investigation and remediation work.

Blackbaud experienced a service issue affecting Raiser's Edge and Luminate Online where some customers encountered "Error saving records" messages when attempting to import data or process global changes for constituent data, along with login and feature access problems. The incident lasted 1.6 hours before engineers successfully resolved the issue. The problem impacted a subset of customers' ability to perform critical data management functions within the affected services.

Blackbaud Tuition Management experienced intermittent slowness, errors, and other service issues affecting some customers for 9 minutes on February 25, 2026. Engineers diagnosed and resolved the issue, restoring normal service functionality. The incident was classified as minor and services were fully restored.

Blackbaud's YourCause CSRconnect service experienced intermittent slowness and errors for 5.1 hours, with customers specifically unable to search or view organizations. The issue affected some customers and was resolved after engineers identified and deployed a fix.