Blackbaud Outage History

Blackbaud NetCommunity and Altru experienced an issue where delivery statistics were not updating for sent email jobs, though the emails themselves were still being delivered successfully. The incident affected some customers for approximately 1.6 hours before engineers resolved the service disruption and restored normal functionality.

Blackbaud Tuition Management experienced an issue where customers attempting to access certain pages were automatically redirected to the homepage instead. The problem affected a subset of customers for 53 minutes before services were fully restored. The incident was resolved and normal access to all Tuition Management pages was restored.

Blackbaud experienced a 4.5-hour service incident affecting Financial Edge NXT and Raiser's Edge NXT, where customers encountered intermittent slowness, errors, and issues accessing SFTP files when using recent versions of FileZilla. The problem was identified as a compatibility issue between Blackbaud's SFTP service and newer FileZilla versions, with a temporary workaround provided to use older stable FileZilla versions (3.69.1 or 3.69.6) or alternative SFTP clients. The issue was fully resolved and all services were restored.

Blackbaud experienced a 28.2-hour service incident affecting Raiser's Edge NXT and Financial Edge NXT, where users encountered SSL connection errors when attempting to login to database view, along with intermittent slowness and other service issues. The incident was resolved through a configuration change implemented based on diagnostic findings and vendor guidance to prevent further SSL errors.

Blackbaud experienced an issue causing errors when customers attempted to process credit cards through Bluefin devices within Altru and Blackbaud CRM systems. The problem affected some customers' ability to complete credit card transactions for approximately 1.7 hours. Engineers resolved the issue and restored normal credit card processing functionality.

Blackbaud's JustGiving service experienced login and functionality errors that prevented some customers from accessing or using features within the platform. The incident lasted 42 minutes while engineers diagnosed and worked to resolve the issue. The service was fully restored and the incident was resolved.

A subset of Blackbaud customers experienced intermittent latency and errors when using Database View with Raiser's Edge NXT and Financial Edge NXT, causing visual disruptions like highlighted modules not being selected and inconsistent user interface rendering. The issue persisted for over 8 days while engineers worked with a third-party vendor to diagnose the problem. The incident was resolved through a configuration change that restored consistent responsiveness to database navigation.

Blackbaud experienced a 30.9-hour service incident affecting Raiser's Edge NXT and Financial Edge NXT, preventing a subset of customers from logging into database view and causing intermittent slowness and errors. Engineers identified the root cause and implemented a fix. The issue was fully resolved on April 7th at 9:39 AM EST with all services restored.

Blackbaud's Raiser's Edge NXT experienced a 4.4-hour service disruption that prevented some customers from logging in and using platform features. Engineers resolved the underlying issue, and affected users were advised to log out and back in to restore full functionality. The incident was fully resolved with all services restored.

Blackbaud experienced a major service incident affecting their Award Management platform (formerly AcademicWorks) that impacted some customers for 25 minutes. The engineering team investigated and diagnosed the issue while working on a resolution. The incident was successfully resolved after 25 minutes of downtime.