Blackbaud Outage History

Blackbaud experienced a 25-minute service incident affecting Altru, Blackbaud CRM, and Raiser's Edge NXT, causing intermittent slowness and errors for some customers. Online Giving users were specifically unable to view, create, or edit forms in the donation form designer. Engineers identified the root cause and implemented a fix, restoring all services.

Blackbaud's Raiser's Edge NXT experienced intermittent slowness, errors, and other service issues affecting some customers for 1.6 hours on May 17, 2026. Engineers diagnosed and worked to resolve the performance problems throughout the incident. The service was fully restored and all issues were resolved.

Blackbaud's Raiser's Edge NXT experienced an issue where the Ratings and Prospect management tiles returned errors and failed to load for some customers. The incident lasted 46 minutes while engineers diagnosed and resolved the problem. All services were restored and the issue was fully resolved.

Blackbaud Grantmaking experienced a major service disruption lasting 12.3 hours where some customers encountered grey screens and other errors when attempting to load the application. Engineers diagnosed and stabilized the service during the incident, with continuous monitoring throughout the resolution process. The issue was fully resolved and all services were restored.

Blackbaud Grantmaking experienced a service disruption where customers encountered missing components on the home page after login and errors when using the main search bar. The issue affected a subset of customers and caused intermittent slowness and other service problems. The incident was resolved after 17 minutes with full service restoration.

A subset of Blackbaud Grantmaking customers experienced missing components on the home page after logging in and errors when using the main search bar. The issue affected the Blackbaud Grantmaking service for 2.2 hours before engineers successfully resolved it and restored normal functionality.

Blackbaud experienced a critical error that prevented some customers from loading their websites through the Blackbaud Website Package. The issue affected website functionality for impacted users during the 16-minute outage. Engineers diagnosed and resolved the problem, restoring all services.

Blackbaud's JustGiving service experienced an issue that prevented some customers from registering for events, causing registration errors. The problem affected the JustGiving platform for approximately 2.3 hours while engineers worked to diagnose and resolve the issue. Services were fully restored and the incident was resolved.

Blackbaud's eTapestry service experienced an issue causing intermittent slowness, errors, and XML request failures (500 errors) when users tried to access images from communication templates. The incident affected some customers for approximately 2.7 hours before engineers resolved the issue and restored normal service.

Blackbaud Raiser's Edge NXT experienced performance issues with users encountering slow navigation and delayed loading of pages and records in the web view. The latency problems affected normal system operations for 54 minutes while engineers diagnosed and addressed the issue. The incident was successfully resolved after engineering intervention.