Blackbaud Outage History

Blackbaud experienced an issue affecting the translation and saving of Online Giving branding cards specifically for Canadian users. The problem impacted Altru, Blackbaud CRM, and Raiser's Edge NXT services for 4.5 hours. Engineers resolved the issue and restored all affected services.

A vendor issue impacted Blackbaud Merchant Services and Altru, specifically affecting customers using magnetic swipe readers for card-present transactions. MobilePay Terminal, WisePOS E, and BlueFin devices were not affected, and users could work around the issue by manually entering payment details. The issue was resolved after 1.9 hours with all services restored.

Blackbaud experienced widespread 504 Gateway Errors and timeout issues across multiple products including Altru, Blackbaud CRM, eTapestry, Financial Edge, Raiser's Edge, and many other services, with users reporting 502 bad gateway errors and login failures. The incident affected nearly all Blackbaud systems and prevented users from accessing their accounts and applications. Engineers implemented configuration changes that stabilized login response times and reduced navigation errors, resolving the incident after 3.1 hours.

Blackbaud experienced an issue with Raiser's Edge NXT that caused Citrix access pages to appear blank for a subset of customers. The service disruption lasted 26 minutes while engineers diagnosed and resolved the problem. All services were restored and the issue was fully resolved.

Blackbaud Grantmaking experienced a major service disruption lasting 1.1 hours that prevented some customers from logging in and using service features. Users of the Applicant and Grantee Portals encountered "The application cannot be saved" errors when starting online Program forms, though applications were still being created despite the error message. Engineers identified the root cause and fully restored services.

Blackbaud's Raiser's Edge experienced service issues affecting some customers for 3.4 hours, causing intermittent slowness, errors, and delayed updates for Lists and Dashboards. Engineers investigated and diagnosed the underlying cause throughout the incident. The issue was resolved and all services were restored.

Blackbaud experienced a major service incident affecting Raiser's Edge NXT that prevented some customers from logging in, launching database view, and navigating or working in web view. The issue impacted a subset of customers for 6.6 hours on March 22, 2026. Engineers successfully diagnosed and resolved the problem, restoring full service functionality.

Blackbaud experienced an issue where users encountered blank Citrix Access pages and performance latency when accessing Raiser's Edge NXT and Financial Edge NXT applications. The incident affected both RE NXT and FE NXT services for 2.5 hours before engineers successfully resolved the problem.

Blackbaud.com experienced intermittent slowness, errors, and other service issues affecting some customers for 45 minutes. During the incident, users were advised to access their Blackbaud solutions through app.blackbaud.com or direct product URLs as a workaround. The issue was resolved by engineers after investigation and diagnosis.

Blackbaud Fundraiser Performance Management experienced a major outage lasting 3.4 hours, preventing some customers from logging in or accessing service features. Users reported that the system would not load at all after signing on. Engineers diagnosed and resolved the issue, restoring full service functionality.