Bonterra & NGP VAN Outage History

Bonterra & NGP VAN experienced a major service incident that prevented users from accessing Mobilize for 10 minutes on April 14, 2026. The company investigated and resolved the access issue. The incident was classified as major status and affected the Mobilize component of their service.

The MiniVAN iPhone app experienced a map interface issue following a recent update that affected NGP VAN users for 19.2 hours. The service team released a fix to the App Store and waited for Apple's approval process. The issue was resolved when Apple approved app version 9.4.1, requiring users to update their apps to restore full functionality.

Users and donors experienced login issues with the CyberGrants platform for 55 minutes. The authentication problem prevented access to the platform during this period. The issue was resolved and the platform was monitored to ensure stability was restored.

Bonterra & NGP VAN's Salsa platform experienced issues with fundraising and peer-to-peer forms that prevented users from accessing these critical donation collection tools. The incident lasted 31.3 hours, affecting organizations' ability to process online fundraising activities. The service provider implemented and deployed a fix, with full resolution confirmed after monitoring for potential regressions.

Users experienced error messages when attempting to claim organizations in Bonterra & NGP VAN's Nonprofit Hub service. The incident affected the organization claiming functionality for some users over a 5.5-hour period. The root cause was identified and a fix was implemented to resolve the issue.

Users were unable to submit event registrations in Salsa Engage for approximately 2.9 hours. The issue affected the event registration functionality within the platform. A fix was implemented, tested, and deployed, with the incident fully resolved after a monitoring period.