Outage in Box

[Critical] Issues accessing Box for Salesforce

Resolved Major
November 03, 2023 - Started about 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

Our team is investigating an issue with Box for Salesforce. Users may see errors using or logging into Box for Salesforce. We will provide additional information as it becomes available.
Components affected
Box for Salesforce
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/04/2023 02:41AM

After further monitoring, this incident is now considered resolved. Box for Salesforce has been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

MONITORING about 1 year ago - at 11/04/2023 02:31AM

Our team has implemented a fix and is currently monitoring the results.

IDENTIFIED about 1 year ago - at 11/04/2023 01:26AM

Our team is in the process of deploying a change to help remediate this issue. We will continue to provide updates as they become available.

IDENTIFIED about 1 year ago - at 11/03/2023 11:45PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 11/03/2023 10:35PM

Our team continues remediation efforts to restore full functionality to Box for Salesforce. We will provide additional updates as they become available.

INVESTIGATING about 1 year ago - at 11/03/2023 10:06PM

Our team has identified the underlying cause of this issue affecting Box for Salesforce and is working to take remediating steps. We will provide additional updates as they become available.

INVESTIGATING about 1 year ago - at 11/03/2023 09:57PM

Our team is investigating an issue with Box for Salesforce. Users may see errors using or logging into Box for Salesforce. We will provide additional information as it becomes available.

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