[Outage] Issues with Logins, Uploads, Downloads, API calls

Box's FTP Server has been restored to full functionality. All Box Services are now operating as expected, therefore, this incident is considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.

We are continuing to see errors subside for users connecting to Box's FTP Server. We are still actively monitoring for additional impact as services return back to full functionality.

After further monitoring, our teams identified some impact for users attempting to connect to Box's FTP Server which were resulting in errors or failed logins. Our teams have taken steps to swiftly remediate these errors and we are already seeing improvement. We are continuing to monitor for additional impact as services return back to full functionality.

All Box Services should now be restored. We are still continuing to monitor for any additional impact.

All Box Services should now be restored. We are continuing to monitor for any additional impact.

We are continuing to monitor for any additional impact.

Box Services continue to show rapid improvement, but users may experience some latency as services continue to restore back to full functionality. We are continuing to monitor for any additional impact.

Our team has taken steps to remediate this issue and seeing improvement across all Box Services. We are continuing to monitor for any additional impact as services return back to full functionality.

We have identified the underlying cause of this issue and our teams continue to work towards a full restoration of services as soon as possible. We will provide additional updates as they become available.

Service restoration efforts are still ongoing. We will provide additional information as it becomes available.

We are continuing to investigate this issue. Box services remain completely inaccessible, but our teams are actively working to get services restored as soon as possible. We will provide additional information as it becomes available.

Our team is continuing to investigate and have confirmed this issue is impacting all Box Services. Users attempting to use Box may see errors, timeouts, but for the most part services will be completely inaccessible. We will provide additional information as it becomes available.

We are continuing to investigate this issue.

Our team is investigating an issue with Logins, Uploads, Downloads, All Files page, API calls. Users attempting to use these services may see errors or timeouts. We will provide additional information as it becomes available.