Outage in Box

[Major] Issues with Downloads, Preview, Box Notes and Box Sign

Resolved Major

October 30, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an ongoing issue affecting Downloads, Preview, Box Sign and Box Notes. We will provide more information as soon as it is available.

Components affected

Box Web Application Box Uploads/Downloads Box Preview

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/30/2025 06:51AM

After further monitoring, this incident is now considered resolved. The affected services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

MONITORING 3 months ago - at 10/30/2025 06:16AM

Our team has taken steps to remediate this issue and is seeing improvements. We are continuing to monitor for any additional impact.

IDENTIFIED 3 months ago - at 10/30/2025 05:50AM

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

INVESTIGATING 3 months ago - at 10/30/2025 05:36AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 10/30/2025 05:29AM

We are investigating an ongoing issue affecting Downloads, Preview, Box Sign and Box Notes. We will provide more information as soon as it is available.

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