Outage in CallRail

Delay in seeing changes to number swap

Resolved Minor
September 13, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

There is a delay in reflecting changes to number swaps: new numbers and edited numbers will not start swapping immediately, and edits to swapping rules for existing numbers will not be immediately in effect. New custom forms will also not be visible immediately. Existing numbers are still swapping normally at this time and are not experiencing delays. Existing custom forms are still tracking normally. We are actively working to resolve this issue. We apologize for any inconvenience this may cause.
Components affected
CallRail DNI and Keyword Tracking
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/13/2023 06:01PM

This incident has been resolved. All number and form creations and edits should now be in effect.

MONITORING over 1 year ago - at 09/13/2023 04:34PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 09/13/2023 02:44PM

There is a delay in reflecting changes to number swaps: new numbers and edited numbers will not start swapping immediately, and edits to swapping rules for existing numbers will not be immediately in effect. New custom forms will also not be visible immediately.

Existing numbers are still swapping normally at this time and are not experiencing delays. Existing custom forms are still tracking normally.

We are actively working to resolve this issue. We apologize for any inconvenience this may cause.

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