Outage in CallRail

Google Ads disruption + delayed event updates

Resolved Minor
November 25, 2024 - Started 26 days ago - Lasted about 16 hours
Official incident page

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Outage Details

We've identified a disruption in service in the APIs used by our Google Ads integration. We have temporarily disabled conversion reporting to Google Ads as well as data retrieval of keywords and campaign data while we wait for the Google team to resolve the issue. Users may be unable to activate new Google Ads integrations. This issue is causing delays to some events, especially events triggered post-call. Some actions such as user management and email notifications may take additional time to process. Call routing is not impacted.
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 11/26/2024 01:09PM

Google Ads has resolved their incident. We've re-enabled the integration and data should be flowing as normal.

IDENTIFIED 26 days ago - at 11/25/2024 08:49PM

We've identified a disruption in service in the APIs used by our Google Ads integration. We have temporarily disabled conversion reporting to Google Ads as well as data retrieval of keywords and campaign data while we wait for the Google team to resolve the issue. Users may be unable to activate new Google Ads integrations.

This issue is causing delays to some events, especially events triggered post-call. Some actions such as user management and email notifications may take additional time to process. Call routing is not impacted.

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