Outage in CardConnect

BluePay processing issue for Canadian Payroc merchants

Resolved Major

September 21, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating the issue.

Components affected

CardConnect BluePay Gateway

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/22/2023 12:21AM

Payroc transaction processing continues work normally. The issue has been resolved.

MONITORING over 2 years ago - at 09/21/2023 08:57PM

Payroc has resolved their issue. Transactions are now processing. We are continuing to monitor the transactions.

INVESTIGATING over 2 years ago - at 09/21/2023 07:07PM

We are currently investigating the issue.

Latest CardConnect outages

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Cardpointe Integrated Terminal Disruption - about 1 month ago

CardPointe Retail Terminal Service Disruption - about 1 month ago

CardPointe Reporting Delays - about 1 month ago

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