Outage in CardConnect

CoPilot - File Attachment Limitation

Resolved Minor
February 01, 2024 - Started 10 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Please be advised, we are currently investigating an issue within the CoPilot Application. As a result, file uploads to the application are currently limited to 1 MB in size.
Components affected
CardConnect CoPilot
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/01/2024 10:21PM

This incident has been resolved.

MONITORING 10 months ago - at 02/01/2024 05:31PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 02/01/2024 04:48PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 02/01/2024 04:30PM

Please be advised, we are currently investigating an issue within the CoPilot Application. As a result, file uploads to the application are currently limited to 1 MB in size.

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