Outage in CardConnect

INCIDENT: CardPointe Reporting Delays

Resolved Minor
November 19, 2024 - Started about 1 month ago - Lasted about 24 hours
Official incident page

Need to monitor CardConnect outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including CardConnect, and never miss an outage again.
Start Free Trial

Outage Details

Please be advised, some merchants may notice reporting delays and errors within CardPointe when attempting authorizations. Note: Please do not attempt to re-run transactions if you receive an error when processing. We are currently working to resolve this issue.
Components affected
CardConnect CardPointe Desktop
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/20/2024 03:00PM

This incident has been resolved.

MONITORING about 1 month ago - at 11/19/2024 07:27PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 11/19/2024 03:20PM

Please be advised, some merchants may notice reporting delays and errors within CardPointe when attempting authorizations.

Note:
Please do not attempt to re-run transactions if you receive an error when processing. We are currently working to resolve this issue.

Latest CardConnect outages

CardPointe Gateway Disruption - about 2 months ago
Support Disruption - 2 months ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime