Outage in CardConnect

INCIDENT: CardPointe Reporting Delays

Resolved Minor
November 19, 2024 - Started 11 months ago - Lasted about 24 hours
Official incident page

Incident Report

Please be advised, some merchants may notice reporting delays and errors within CardPointe when attempting authorizations. Note: Please do not attempt to re-run transactions if you receive an error when processing. We are currently working to resolve this issue.
Components affected
CardConnect CardPointe Desktop

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/20/2024 03:00PM

This incident has been resolved.

MONITORING 11 months ago - at 11/19/2024 07:27PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 11 months ago - at 11/19/2024 03:20PM

Please be advised, some merchants may notice reporting delays and errors within CardPointe when attempting authorizations.

Note:
Please do not attempt to re-run transactions if you receive an error when processing. We are currently working to resolve this issue.

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