Outage in Change Healthcare

Resolved: Clearance Patient Access Suite Processing Issue

Resolved Minor
May 30, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

Clearance is experiencing a performance issue with bidirectional transaction processing. Impact may include: • Eligibility responses not returning to your HIS system Actions Required: Please cycle your real-time 271 or HL7 interface to resolve. If this does not resolve your issue, please contact Support at 1-800-527-8133 option 3 option 2 to report a case. REF 713200 INC0564965
Components affected
Change Healthcare Clearance Patient Access Suite
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/31/2024 06:14PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 05/31/2024 10:52AM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 05/30/2024 07:53PM

Bidirectional transactions are processing with performance degrading briefly at the top of each hour.

Optum continues to work towards a solution to this issue.

Next update will be when significant progress has been made.

IDENTIFIED over 1 year ago - at 05/30/2024 06:33PM

Optum continues to work towards a solution to this issue.

Next update will be at 3:45 p.m. ET or when significant progress has been made.

IDENTIFIED over 1 year ago - at 05/30/2024 05:45PM

Clearance is experiencing a performance issue with bidirectional transaction processing. Impact may include:

• Eligibility responses not returning to your HIS system

Actions Required: Please cycle your real-time 271 or HL7 interface to resolve. If this does not resolve your issue, please contact Support at 1-800-527-8133 option 3 option 2 to report a case.

REF 713200
INC0564965

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