Outage in Change Healthcare

Clearance performance issue

Resolved Minor
August 29, 2024 - Started 4 months ago - Lasted about 19 hours
Official incident page

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Outage Details

Clearance is experiencing a performance issue with user logins. Impact may include: Inability to login to Clearance Actions Required: Please clear your cache and close all browser windows. Be sure to select 'for all time' when clearing cache. If that doesn’t resolve, please create a case on the Customer Care Hub.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/30/2024 11:00AM

Please take the below action to remedy this issue.

INVESTIGATING 4 months ago - at 08/29/2024 03:34PM

Clearance is experiencing a performance issue with user logins. Impact may include:
Inability to login to Clearance

Actions Required: Please clear your cache and close all browser windows. Be sure to select 'for all time' when clearing cache. If that doesn’t resolve, please create a case on the Customer Care Hub.

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