Outage in Change Healthcare

New Incident: Real-time eligibility transaction processing issue

Resolved Minor
October 08, 2024 - Started 2 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Oct. 8, 2024, 10:30 a.m. ET, real-time eligibility transaction processing are failing for multiple payers. Some customers may be unable to to request or receive real time eligibility or real time status data claim status. Optum is currently troubleshooting the issue. INC 0628572
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/08/2024 09:48PM

This incident has been resolved.

INVESTIGATING 2 months ago - at 10/08/2024 02:55PM

Oct. 8, 2024, 10:30 a.m. ET, real-time eligibility transaction processing are failing for multiple payers. Some customers may be unable to to request or receive real time eligibility or real time status data claim status. Optum is currently troubleshooting the issue.

INC 0628572

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