Outage in Change Healthcare

Resolved: Pharmacy Central Services Central Patient Response Time Degradation

Resolved Minor
October 11, 2024 - Started 2 months ago - Lasted 3 days
Official incident page

Need to monitor Change Healthcare outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Change Healthcare, and never miss an outage again.
Start Free Trial

Outage Details

Pharmacy customers are currently experiencing a degradation in performance. Optum is triaging the issue and will provide an update at 12:30 p.m. ET or when further updates are available. We apologize for the inconvenience this situation has caused you. INC0628572
Components affected
Change Healthcare Converge Rx Change Healthcare Enterprise Pharmacy System
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/14/2024 03:01PM

This incident is resolved.

MONITORING 2 months ago - at 10/11/2024 10:54PM

Optum is monitoring a resolution.

Next update will be October 12, 2024 at 11 a.m. ET

IDENTIFIED 2 months ago - at 10/11/2024 09:02PM

Optum will continue to work toward a solution to this issue.

Next update will be at 8 p.m. ET or when significant progress has been made.

IDENTIFIED 2 months ago - at 10/11/2024 07:09PM

Optum is working on a solution to this issue.

Next update will be at 5 p.m. ET or when further updates are available.

IDENTIFIED 2 months ago - at 10/11/2024 06:06PM

Optum continues to work towards a resolution to this issue.

Next update will be at 3 p.m. ET or when further updates are available.

IDENTIFIED 2 months ago - at 10/11/2024 05:19PM

Optum continues to work towards a resolution to this issue.

Next update will be at 2 p.m. ET or when further updates are available.

IDENTIFIED 2 months ago - at 10/11/2024 04:42PM

Optum has identified the issue and is working toward a solution.

Next update will be at 1:10 p.m. ET or when further updates are available.

INVESTIGATING 2 months ago - at 10/11/2024 03:54PM

Pharmacy customers are currently experiencing a degradation in performance.

Optum is triaging the issue and will provide an update at 12:30 p.m. ET or when further updates are available.

We apologize for the inconvenience this situation has caused you.

INC0628572

Latest Change Healthcare outages

Rhode Island Medicaid Transactions Suspended - 6 days ago
New Incident: Absolute AR Website Issues - 6 days ago
Optum Rx Connect Issue - 7 days ago
Resolved: MedRx Medicare Intermittent Time-Outs - 10 days ago
Assurance Reimbursement Management Performance Issue - 10 days ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE