Outage in Change Healthcare

Clearance Patient Access Suite/Ahi Performance Issue

Resolved Minor
March 26, 2025 - Started about 1 month ago - Lasted 32 minutes
Official incident page

Need to monitor Change Healthcare outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Change Healthcare, and never miss an outage again.
Start Free Trial

Outage Details

Optum is experiencing an issue with performance for Clearance and AHI. This may result in: • 502 Bad Gateway errors • Inability to log into Clearance • Inability to log into Ahi Optum is working to resolve this issue. We will notify you as soon as additional information becomes available. We apologize for any inconvenience. REF 17016358
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/26/2025 01:10PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 03/26/2025 12:40PM

Optum is experiencing an issue with performance for Clearance and AHI.

This may result in:
• 502 Bad Gateway errors
• Inability to log into Clearance
• Inability to log into Ahi

Optum is working to resolve this issue. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

REF 17016358

Be the first to know when Change Healthcare and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3965 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook