Outage in Change Healthcare

Clearance and AHI Guardian migration update

Minor
March 26, 2025 - Started about 1 month ago
Official incident page

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Outage Details

Due to server issues, we have temporarily switched from Guardian to CIAM. Our team is working to resolve this issue as quickly as possible. We will send another notification when we're ready to move back to Sentinel/Guardian. In the meantime, please note that all new users will need to be added in CIAM. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Thank you for your continued support! REF 17017958
Components affected
Change Healthcare Clearance Patient Access Suite Change Healthcare AhiQA
Latest Updates ( sorted recent to last )
IDENTIFIED about 1 month ago - at 03/26/2025 02:19PM

Due to server issues, we have temporarily switched from Guardian to CIAM. Our team is working to resolve this issue as quickly as possible. We will send another notification when we're ready to move back to Sentinel/Guardian. In the meantime, please note that all new users will need to be added in CIAM.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Thank you for your continued support!

REF 17017958

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