Change Healthcare Outage History

InterQual Connect experienced a service outage where users accessing prod.ds.interqual.com or prod2.ds.interqual.com encountered blank screens or errors when launching the application. The issue was resolved after 16 minutes, with users advised to clear their browser cache if problems persisted.

Change Healthcare's Central Prescriber service experienced a major outage for 2.3 hours, preventing pharmacy customers from searching and validating prescriber information through the Enterprise Pharmacy System. The issue was caused by a certificate change implemented by vendor LexisNexis that disrupted the service connection. The incident was resolved when LexisNexis reverted their certificate change, restoring full functionality to prescriber search capabilities.

Change Healthcare migrated to Cloudflare for rxnsconnect.changehealthcare.com connectivity on March 2, 2026, causing intermittent connectivity issues for some pharmacies. The problems persisted for 24 hours, requiring IP whitelisting for organizations with filtering. Technical teams resolved the connectivity issues on March 6, 2026 at 4:18 PM CST.

Change Healthcare experienced intermittent connectivity issues with their TES RCM MDIV system and Kerberos mounts for 25 minutes. The AIX and MDIV engineering teams investigated the root cause and implemented corrective actions to restore full service.

Change Healthcare's RCM Assurance service experienced a major 46.5-hour outage where customers encountered performance issues and errors with Medicare Direct Entry (MDE) jobs due to password authentication problems. The incident affected the Assurance Reimbursement Management component, preventing proper processing of Medicare direct entry transactions. The issue was resolved by implementing a fix and providing workarounds, with support resuming impacted jobs for hosted clients while turnkey clients needed to manually restart failed jobs.

EDSNET screen changes in Change Healthcare's RCM Assurance system caused DDE script failures, which resulted in failed MDE background jobs and account errors. The incident affected the Assurance Reimbursement Management component for 28 minutes. An update was deployed to hosted Assurance to correct the account errors, failed jobs were successfully resumed, and Turnkey customers were advised to request a Product Update to retrieve files.

Change Healthcare's Assurance Reimbursement Management experienced intermittent performance issues with Medicare Direct Entry (MDE) for 5.1 hours, causing failed, queued, and slow jobs due to an unrecognized screen error. The issue was caused by changes made to the MDE system that required process corrections. The incident was resolved by distributing updated scripts to production and restarting impacted jobs, with turnkey customers needing to run EPD to receive the fix.

Change Healthcare's Clinical Exchange application experienced access errors that prevented some users from reaching the system, affecting channel partners including ePrescribe and Orders & Results functionality. The incident lasted 42 minutes before being resolved, with the team continuing to monitor the system afterward.