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Change Healthcare Outage History

Every past Change Healthcare outage tracked by IsDown, with detection times, duration, and resolution details.

There were 196 Change Healthcare outages since August 2023. The 74 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Major March 9, 2026

March 2026: Resolved Notice: RECAST CLAIM FORMATTER - Firewall access issue due to IP change from static to dynamic.

Detected Mar 9, 2026 3:44 PM EDT · Resolved Mar 10, 2026 9:49 AM EDT · Duration about 18 hours

Change Healthcare's Recast Claim Formatter experienced a major outage lasting 18.1 hours due to a weekend infrastructure change that recreated a virtual machine with a new private IP address, causing firewall access issues. The service was partially affected, with some users experiencing problems while others remained unaffected. The issue was resolved by updating firewall configurations and performing a rolling restart to restore full service activity.

Minor March 7, 2026

March 2026: Update Notice- Central service WSO2- facing issues with traffic routed through WSO2

Detected Mar 7, 2026 2:07 PM EST · Resolved Mar 7, 2026 9:28 PM EST · Duration about 7 hours

Change Healthcare experienced issues with traffic routing through their WSO2 central service, impacting the Enterprise Pharmacy System including prescriber searches, DEA validation, and various APIs for 7.4 hours. The team resolved the incident by restarting WSO2 to clear failed connections and continued monitoring performance while working with affected customers.