Outage in CleverTap

Unplanned maintenance triggered on one of the data store in EU region

Resolved Major
October 04, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We needed unplanned maintenance on one of the data stores. This has resulted in a partial outage for a few of our customers. The campaign deliveries/data exports are partially unavailable for these customers. Currently, we have identified the issue and fixing it. We are bringing up the data store and backup systems and monitoring the performance. The expected time is 1 hour to resolve.
Components affected
CleverTap Dashboard Reports CleverTap Campaign Delivery CleverTap Data Exports

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/04/2023 09:58AM

This incident has been resolved and all our systems are working as expected.

IDENTIFIED about 2 years ago - at 10/04/2023 09:39AM

The affected system is back to normalcy. We are currently monitoring this for some time before closing the incident.

IDENTIFIED about 2 years ago - at 10/04/2023 09:00AM

The data store is back up now and we are verifying the instance(s) before moving into monitoring status.

IDENTIFIED about 2 years ago - at 10/04/2023 07:03AM

We needed unplanned maintenance on one of the data stores. This has resulted in a partial outage for a few of our customers.
The campaign deliveries/data exports are partially unavailable for these customers.

Currently, we have identified the issue and fixing it. We are bringing up the data store and backup systems and monitoring the performance.
The expected time is 1 hour to resolve.

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