ClickUp Outage History

ClickUp experienced a login outage affecting both web and desktop applications, preventing users from accessing the service. The incident impacted ClickUp's servers and lasted 24 minutes. The company investigated the reports and monitored the situation until resolution.

ClickUp's desktop application experienced infinite loading issues in the Search functionality for 2.8 hours. Users were unable to complete searches due to the loading problem, though a workaround was available through the AI Command Bar with a manual refresh. The issue was identified and mitigated, with some users needing to refresh their desktop app for the fix to take effect.

ClickUp's Get Task API endpoint experienced failures, returning 500 errors when attempting to retrieve tasks that contained attachments. The incident lasted 13 minutes and was classified as minor degraded performance. The service was restored after investigation and monitoring.

ClickUp experienced degraded performance in their web and desktop applications for 1.9 hours, causing users to lose real-time updates and requiring manual page refreshes to see current information. The engineering team identified the root cause and actively worked on a fix while users continued to experience the refresh requirement as a temporary workaround.

ClickUp experienced a 24.2-hour incident where multiple Workspace features, including beta features, were missing or unavailable across web, desktop, and mobile applications. The issue was caused by a third-party vendor problem, and ClickUp worked with the vendor's team to resolve it. The majority of affected users had their service restored before full resolution was completed.

ClickUp experienced a service degradation affecting Gmail integration, preventing users from sending and receiving emails through ClickUp and connecting their Gmail accounts to the platform. The issue was resolved after 1.7 hours when ClickUp mitigated the underlying cause and restored normal email functionality.

ClickUp experienced an incident where multiple Workspace features were unavailable across both web and desktop applications for 53 minutes. The company investigated reports of missing functionality and provided frequent updates during the outage. The incident was classified as minor severity.

ClickUp's AI Notetaker feature experienced a major outage for 1.6 hours due to an issue with an upstream service provider. The problem was identified and mitigated, with the AI Notetaker functionality restored and confirmed to be working as expected.

ClickUp experienced loading issues for US-based users due to problems with their servers, lasting approximately 1.8 hours. The service team identified the root cause and implemented mitigation measures to restore workspace functionality. Full service was restored after monitoring confirmed system stability.

ClickUp experienced an issue where guest users were unable to access shared Workspace locations, encountering ACCESS_009 errors when attempting to navigate to these areas. The problem affected ClickUp Servers and prevented guests from opening locations they had proper access permissions for. The root cause was identified and resolved after 1.5 hours, with additional monitoring implemented to ensure system stability.