ClickUp Outage History

ClickUp experienced a 24.2-hour incident where multiple Workspace features, including beta features, were missing or unavailable across web, desktop, and mobile applications. The issue was caused by a third-party vendor problem, and ClickUp worked with the vendor's team to resolve it. The majority of affected users had their service restored before full resolution was completed.

ClickUp experienced a service degradation affecting Gmail integration, preventing users from sending and receiving emails through ClickUp and connecting their Gmail accounts to the platform. The issue was resolved after 1.7 hours when ClickUp mitigated the underlying cause and restored normal email functionality.

ClickUp experienced an incident where multiple Workspace features were unavailable across both web and desktop applications for 53 minutes. The company investigated reports of missing functionality and provided frequent updates during the outage. The incident was classified as minor severity.

ClickUp's AI Notetaker feature experienced a major outage for 1.6 hours due to an issue with an upstream service provider. The problem was identified and mitigated, with the AI Notetaker functionality restored and confirmed to be working as expected.

ClickUp experienced loading issues for US-based users due to problems with their servers, lasting approximately 1.8 hours. The service team identified the root cause and implemented mitigation measures to restore workspace functionality. Full service was restored after monitoring confirmed system stability.

ClickUp experienced an issue where guest users were unable to access shared Workspace locations, encountering ACCESS_009 errors when attempting to navigate to these areas. The problem affected ClickUp Servers and prevented guests from opening locations they had proper access permissions for. The root cause was identified and resolved after 1.5 hours, with additional monitoring implemented to ensure system stability.