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Close Outage History

Every past Close outage tracked by IsDown, with detection times, duration, and resolution details.

There were 104 Close outages since April 2017. The 16 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor April 23, 2026

April 2026: Search Functionality Delayed

Detected Apr 23, 2026 12:56 PM EDT · Resolved Apr 23, 2026 3:46 PM EDT · Duration about 3 hours

Close experienced a minor incident affecting search functionality due to indexing issues that lasted 2.8 hours. The problem caused delays in search operations across the platform. The issue was identified, fixed, and fully resolved with system performance gradually returning to normal.

Minor April 23, 2026

April 2026: Call Recordings Processing Delayed

Detected Apr 23, 2026 12:16 PM EDT · Resolved Apr 23, 2026 5:22 PM EDT · Duration about 5 hours

Close experienced a 5.1-hour incident where call recording processing was delayed due to an issue with a third-party provider. The call recording system was the primary affected component, causing delays in processing recorded calls. The incident was resolved after gradual recovery monitoring over several hours.

Major March 16, 2026

March 2026: Database issues

Detected Mar 16, 2026 12:08 PM EDT · Resolved Mar 16, 2026 12:58 PM EDT · Duration about 1 hour

Close experienced database issues that affected the Application UI and API for 50 minutes. The database infrastructure was restored to operational status, followed by service recovery monitoring. The incident was fully resolved with Close returning to normal performance.