Close Outage History

Close experienced a partial outage lasting 1.8 hours where users encountered connection issues and application errors affecting the ability to load the application, make and receive calls, and access API services. The incident impacted the API, incoming calls, outgoing calls, and dialer components. Engineers implemented a fix and monitored the system before confirming full resolution.

Close experienced a minor incident affecting search functionality due to indexing issues that lasted 2.8 hours. The problem caused delays in search operations across the platform. The issue was identified, fixed, and fully resolved with system performance gradually returning to normal.

Close experienced a 5.1-hour incident where call recording processing was delayed due to an issue with a third-party provider. The call recording system was the primary affected component, causing delays in processing recorded calls. The incident was resolved after gradual recovery monitoring over several hours.

Close experienced database issues that affected the Application UI and API for 50 minutes. The database infrastructure was restored to operational status, followed by service recovery monitoring. The incident was fully resolved with Close returning to normal performance.