Outage in CommCare HQ

Outage on india.commcarehq.org

Resolved Major
June 01, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Users, CommCare India is currently experiencing issues where CommCare is not accessible. Our engineering team is addressing this as our highest priority. Thank you for your patience. We will update this message in 15 minutes.
Components affected
CommCare HQ Bulk Case Import CommCare HQ Data Cleaning CommCare HQ Form Submissions CommCare HQ App Release Management CommCare HQ Report an Issue CommCare HQ Syncs with CommCareHQ CommCare HQ SMS / Messaging CommCare HQ Form Builder CommCare HQ Report Builder CommCare HQ Project Reporting CommCare HQ Web Apps CommCare HQ User Management CommCare HQ CommCare APIs CommCare HQ CommCare Data Export Tool CommCare HQ Data Forwarding CommCare HQ Data Exports CommCare HQ App Preview
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/01/2023 04:15PM

Dear Users,
The issue has been fully resolved. We apologize for the inconvenience this may have caused. CommCare India is fully operational.

IDENTIFIED over 1 year ago - at 06/01/2023 03:47PM

Dear Users,
Our engineering team has identified the source of the issue and are implementing a fix. We apologize for the inconvenience this may be causing. Thank you for your continued patience. We will update this status page once the fix has been applied.

INVESTIGATING over 1 year ago - at 06/01/2023 03:29PM

Dear Users,
CommCare India is currently experiencing issues where CommCare is not accessible. Our engineering team is addressing this as our highest priority. Thank you for your patience. We will update this message in 15 minutes.

Latest CommCare HQ outages

Outage on www.commcarehq.org - 16 days ago
Degraded performance affecting some case updates, conditional alerts, sending reports and creating new app builds on www.commcarehq.org - 2 months ago
Degraded performance affecting form submissions on www.commcarehq.org - 2 months ago
Degraded performance with Data Forwarding on www.commcarehq.org - 4 months ago
Degraded performance affecting reports and page loading on www.commcarehq.org - 5 months ago

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