ConnectWise Outage History

ConnectWise View on ScreenConnect experienced connection issues, with users unable to load the service and receiving errors when trying to connect to CWVIEW.com. The incident affected ConnectWise Control components and lasted 3.2 hours. The service was investigating the connection problems at the time of the last update.

ConnectWise experienced a login issue with Axcient x360Recover Manager where users could not access vaults and appliances. The incident was classified as minor and lasted 48 minutes. The service was under investigation during this period.

ConnectWise RMM experienced an issue where the "check for updates" function was greyed out and unavailable despite update policies being enabled across all regions. The problem affected the RMM update checking functionality for 14.5 hours. The issue was identified and resolved, with the "check for updates" feature restored and monitored to ensure proper operation across all regions.

ConnectWise CPQ experienced Order Porter notification delays in the Eastern US region for 17.4 hours. The root cause was identified and the team worked to restore Order Porter functionality and normal notification delivery. The incident affected ConnectWise CPQ (formerly Sell) users in the East US region who experienced delayed notifications from the Order Porter system.

A backend performance issue prevented partners from submitting new support cases through the Axcient portal and caused delays in support response times for 3.1 hours. Phone support remained operational as an alternative during the outage. The incident has been resolved and normal portal functionality has been restored.

ConnectWise RMM agents were triggering GPUpdate processes on endpoints, causing high CPU usage on affected systems. The team identified the problematic process and reverted recent changes to stop further execution. The issue was resolved by rolling out fixes across all endpoints over a 2.1 hour period.

ConnectWise Control experienced a major outage affecting ScreenConnect instances in the Canada region for 1.8 hours. The service disruption prevented users from accessing their ScreenConnect single server deployments in that geographic area. The incident was resolved after investigation and remediation efforts.

ConnectWise experienced a major outage affecting WisePay prepayment functionality, making prepayments completely unavailable to users. The incident lasted 62.5 hours and was under investigation throughout the duration. The service was restored after the extended outage period.

ScreenConnect servers in the EU region went down due to a data center provider issue, affecting ConnectWise Control services for partners in that region. The incident lasted 5.7 hours while ConnectWise worked with their vendor to resolve the problem. Service was gradually restored with some partners regaining access before full resolution was achieved.