ConnectWise Outage History

ConnectWise experienced an issue with x360Cloud backups that caused them to run only partially instead of completing fully. The incident lasted 16.6 hours and was classified as a minor service disruption. The issue was identified and acknowledged, with the service provider indicating they would provide additional details about the resolution.

ConnectWise experienced an issue where Companies and Sites were missing from Auvik for a limited number of partners, affecting ConnectWise RMM™. The team identified the problem and actively collaborated with Auvik to resolve the issue. The incident lasted 3.7 hours with minor impact status.

ConnectWise Control experienced an issue where ScreenConnect sessions were getting stuck during negotiation on one host server. A fix was implemented after approximately 2.5 hours and the service was being monitored for stability.

ConnectWise experienced a 4.2-hour incident where ticket synchronization to their PSA system was delayed, affecting ConnectWise PSA (formerly Manage). While tickets were still being received during the outage, processing was significantly delayed. The incident was resolved after investigation and remediation efforts by the ConnectWise team.

ConnectWise experienced a major server issue in their Canadian region that affected ConnectWise Control services for 3.4 hours. The company worked with their data center provider to resolve the server problem. The incident has been resolved.

The x360Sync web portal on syncedtool.com became completely inaccessible, preventing users from accessing the service. ConnectWise identified the root cause and implemented a solution that restored web services after 16.7 hours. The team continued monitoring to ensure the fix remained stable.

ConnectWise Control experienced slow session performance issues affecting ScreenConnect users for 44 minutes. The company investigated reports of degraded performance during this period. The incident was classified as minor and has been resolved.

ConnectWise experienced payment processing issues in WisePay and WiseSync for partners using Xero integration, with some users also encountering in-app errors. The root cause was identified as an upstream authentication issue with Xero involving their CDN provider Akamai. The incident lasted 4.8 hours while teams worked with Xero and Akamai to resolve the integration problem.

ConnectWise experienced delays in syncing Helpdesk tickets to their PSA system, affecting the ConnectWise Help Desk Services. The incident lasted 4.5 hours and was classified as minor severity. The service was under investigation with no resolution details provided in the final update.

ConnectWise Control experienced issues in the EU region where partners encountered "Negotiating" status from sessions and SMTP authentication failures for ScreenConnect cloud services. The problems affected cloud performance and email functionality for EU region users. The issues were identified and resolved after 7.5 hours with fixes implemented for both the session negotiation and SMTP authentication problems.