ConnectWise Outage History

ConnectWise experienced latency issues affecting their PSA Cloud service (formerly Manage) for 5 hours. The incident was classified as minor and impacted the ConnectWise PSA platform. The service team investigated the reported performance problems during the outage period.

ConnectWise experienced degraded performance affecting BrightGauge accounts in the North America region, causing 504 errors and preventing reports and dashboards from loading properly. The incident impacted BrightGauge, a ConnectWise solution, for 24 minutes. The service team actively investigated and resolved the performance issues.

ConnectWise experienced issues with SIEM and MDR report access through the platform sub-menu for 18.7 hours. Users were unable to access reports through the normal interface but could still retrieve them via the alternative Reports > BrightGauge pathway. The incident affected ConnectWise MDR (EDR) and SIEM components while the team investigated the root cause.

ConnectWise University's UserDocs service experienced an issue causing users to receive 502 errors when attempting to access documentation. The incident affected ITBoost, a ConnectWise solution, for 45 minutes before a fix was implemented and monitoring began.

ConnectWise SIEM experienced slow load times for the Threats page affecting partners in North America. The incident lasted 16.4 hours and was classified as minor severity. The issue was under investigation with ConnectWise monitoring the situation.

ConnectWise experienced an issue preventing Proofpoint log data from ingesting into CW SIEM Classic, causing Proofpoint events to be delayed or unavailable. The incident affected ConnectWise Co-Managed SIEM and ConnectWise SIEM components and lasted 71.4 hours. The incident was under investigation with the integration functionality being restored.

ConnectWise experienced a ScreenConnect service outage that impacted several North American partners for 1.1 hours. The outage affected ConnectWise Control functionality. Teams performed corrective actions and restored normal service operations within the expected 45-60 minute timeframe.

ConnectWise experienced an issue where Endpoint Summary data was not displaying in datasets for AU region partners, affecting BrightGauge reporting and dashboards since April 14th. While individual endpoints continued to report data normally, the summary datasets failed to update, resulting in incomplete visibility for affected partners. The issue was identified after 5.8 hours of investigation and resolution efforts were underway.

ConnectWise Platform experienced degraded performance with slow load times when viewing tickets, affecting the Asio (ITS Portal) component. The incident lasted 3.9 hours, during which teams identified the root cause and worked toward resolution. Users reported slow ticket loading performance during this period.

ConnectWise PSA experienced server errors and 404 errors that prevented users from entering tickets. The issue was identified and resolved with a fix implementation within 1.3 hours. The service was restored and monitored for stability.