ConnectWise Outage History

ConnectWise Control experienced an issue where ScreenConnect Cloud clients became stuck displaying a "negotiating" message, preventing normal remote connection functionality. The incident affected ConnectWise Control services and lasted 36 minutes. The issue was resolved, though specific resolution details were not provided in the incident report.

ConnectWise experienced backup failures affecting approximately 5% of x360Recover Appliance systems. The incident lasted 13.4 hours and was classified as a minor service disruption. The issue was investigated and resolved, though specific resolution details were not provided in the incident report.

ConnectWise's End User Portal experienced login issues that prevented partners from accessing the system for 1.2 hours. The company identified the root cause and implemented a fix to restore normal portal functionality.

ConnectWise experienced agent connectivity issues affecting the Asio platform, which caused agents to appear offline. The incident impacted ConnectWise RMM™ and the Asio (ITS Portal) components for approximately 2.1 hours. The service was investigating the connectivity problems at the time of the last update.

ConnectWise Control experienced a major outage where ScreenConnect cloud instances were receiving "Negotiating" errors, preventing users from establishing remote connections. The CloudOps team investigated the issue, which lasted approximately 1.1 hours before being resolved.

ConnectWise experienced a minor service incident affecting a limited set of Exchange resources for 16.4 hours. The issue was identified as being related to a Microsoft incident, with Microsoft's team actively working toward resolution. Most ConnectWise services remained operational throughout the incident.

ConnectWise RMM experienced a disruption with patching policy settings that affected the RMM service component. The incident was classified as minor and lasted approximately 1.1 hours. The service provider investigated the reported issues with patching policy functionality during this timeframe.

ConnectWise experienced a 12-minute disruption affecting RMM patching policy settings. The incident impacted ConnectWise RMM™ functionality related to patch management policies. The service team investigated and resolved the issue within 12 minutes.

ConnectWise Control experienced a major outage affecting ScreenConnect cloud instances in the Canada region, preventing users from loading their instances. The service disruption lasted 44 minutes while the team investigated the issue. The incident was resolved after investigation and remediation efforts.

ConnectWise's BrightGauge service experienced an issue where partner on-premise datasources in the North America region encountered "Failed to generate install token" errors when trying to generate installation tokens. The incident affected reports and dashboards functionality for partners using on-premise datasources. The issue lasted 2.7 hours with engineering teams actively investigating the root cause.