ConnectWise Outage History

ConnectWise experienced SSO login issues that affected users in North America for 4.5 hours. The incident was isolated to CW SSO login functionality and SmileBack services. The service was investigating the issue, though no specific resolution details were provided in the incident updates.

ScreenConnect Cloud Account Administrators experienced sign-in errors and intermittent login disruptions for 8 minutes. The issue affected ConnectWise Control services, causing latency and authentication problems for administrators attempting to access their accounts. Engineering identified the root cause and implemented a fix to resolve the login disruptions.

ConnectWise experienced an issue where last logged-in user and last restart details were not visible to ASIO platform partners on the ITS Portal. The incident affected the Asio (ITS Portal) component and lasted 5.3 hours while the team investigated the visibility problem.

ConnectWise experienced login failures affecting the partner.axcient.com portal, preventing some partners from accessing their accounts. The issue was reproduced by the team and investigated over a duration of 2.9 hours. The incident has been resolved, restoring normal login functionality for affected partners.

ConnectWise experienced an issue where V5 Agent data sources were returning blank results, affecting the BrightGauge solution. The incident was classified as minor and lasted approximately 2 hours. The service was investigating the reports at the time of the last update.

ConnectWise experienced potential service degradation due to an AWS incident affecting a North American Availability Zone, with ConnectWise RMM™ and Asio (ITS Portal) identified as affected components. While services remained operational throughout the 25.8-hour incident, users could have experienced delays during the prolonged AWS outage. ConnectWise monitored the situation and took proactive mitigating actions while waiting for AWS to fully resolve the underlying infrastructure issue.

ConnectWise experienced latency issues affecting their PSA Cloud service (formerly Manage) for 5 hours. The incident was classified as minor and impacted the ConnectWise PSA platform. The service team investigated the reported performance problems during the outage period.

ConnectWise experienced degraded performance affecting BrightGauge accounts in the North America region, causing 504 errors and preventing reports and dashboards from loading properly. The incident impacted BrightGauge, a ConnectWise solution, for 24 minutes. The service team actively investigated and resolved the performance issues.

ConnectWise experienced issues with SIEM and MDR report access through the platform sub-menu for 18.7 hours. Users were unable to access reports through the normal interface but could still retrieve them via the alternative Reports > BrightGauge pathway. The incident affected ConnectWise MDR (EDR) and SIEM components while the team investigated the root cause.

ConnectWise University's UserDocs service experienced an issue causing users to receive 502 errors when attempting to access documentation. The incident affected ITBoost, a ConnectWise solution, for 45 minutes before a fix was implemented and monitoring began.