Outage in Customer.io
We're experiencing issues with In-app messages
Resolved MajorIncident Report
We have been noticing failures in In-App Message Sending in Customer.io. This issue is impacting all queued-up in-app messages.
Components affected
Customer.io Message SendingNeed to monitor Customer.io outages?
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 09/22/2023 01:44PM
The issue is now resolved, In-App Message sending is restored.
MONITORING
over 2 years ago - at 09/22/2023 01:36PM
We have implemented a fix that has restored the in-app message-sending service. We are currently monitoring for performance.
IDENTIFIED
over 2 years ago - at 09/22/2023 12:53PM
We've identified the issue and we're currently investigating solutions to get in-app messages sent
INVESTIGATING
over 2 years ago - at 09/22/2023 11:45AM
We have been noticing failures in In-App Message Sending in Customer.io. This issue is impacting all queued-up in-app messages.
Latest Customer.io outages
Domain Verification Currently Unavailable - 16 days ago
Some customers in our US region may experience errors and delays - about 1 month ago
Some customers in our EU region may experience errors and delays - about 1 month ago
Reverse ETL syncs may experience delays in US - about 2 months ago
Some customers are experiencing delays with message sending - 2 months ago
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