Outage in Customer.io

Issues with creating new workspaces

Resolved Minor

November 16, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We have received confirmed reports of users not being able to create new workspaces. Our team is currently investigating the issue.

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 11/16/2023 01:36PM

The incident has been resolved and workspaces can now be created as expected.

MONITORING over 2 years ago - at 11/16/2023 01:16PM

A fix has been deployed and workspaces can now be created as expected.

IDENTIFIED over 2 years ago - at 11/16/2023 01:06PM

We have identified the issue, and we are currently working on a fix to restore the feature.

INVESTIGATING over 2 years ago - at 11/16/2023 12:27PM

The team is still investigating the issue.

INVESTIGATING over 2 years ago - at 11/16/2023 11:22AM

Our team continues to investigate the issue. We have confirmed the issue does not have any impact beyond creating new workspaces in existing accounts.

INVESTIGATING over 2 years ago - at 11/16/2023 10:41AM

We have received confirmed reports of users not being able to create new workspaces. Our team is currently investigating the issue.

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