Payment Service Fee Latency

The issue affecting the Wells Fargo Service Fee is now fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 08:00 GMT on 11/15/2023
Reported End Time: 05:00 GMT on 11/21/2023

Impact: Customers are now able to use the Wells Fargo Service Fee as normal

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: EPS-25524

A fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and the Wells Fargo Service Fee is now working as expected.

Reported Start Time: 08:00 GMT on 11/15/2023
Reported End Time: 05:00 GMT on 11/21/2023

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

Cybersource continues to investigate the issue that is currently affecting the Wells Fargo Service Fee. Service Fee transactions are experiencing latency, and a very small percentage are timing out.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants using the Service Fee service may experience latency as well as a small percentage of timeouts.

Reported Start Time: 11/15/2023

Next Update: As status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD

Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee. Service Fee transactions are experiencing latency, and a very small percentage are timing out.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants using the Service Fee service may experience latency as well as a small percentage of timeouts.

Reported Start Time: TBD

Next Update: Within 90 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: TBD