Outage in Cybersource
Payment Service Fee Latency
Resolved MinorIncident Report
Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee. Service Fee transactions are experiencing latency, and a very small percentage are timing out.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using the Service Fee service may experience latency as well as a small percentage of timeouts.
Reported Start Time: TBD
Next Update: Within 90 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 11/22/2023 01:20AM
The issue affecting the Wells Fargo Service Fee is now fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 08:00 GMT on 11/15/2023
Reported End Time: 05:00 GMT on 11/21/2023
Impact: Customers are now able to use the Wells Fargo Service Fee as normal
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: EPS-25524
MONITORING
over 2 years ago - at 11/21/2023 06:52PM
A fix has been implemented and we are monitoring closely to ensure the issue is resolved.
Impact: The issue has been mitigated and the Wells Fargo Service Fee is now working as expected.
Reported Start Time: 08:00 GMT on 11/15/2023
Reported End Time: 05:00 GMT on 11/21/2023
Next Update: As current status changes.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
INVESTIGATING
over 2 years ago - at 11/21/2023 12:12AM
Cybersource continues to investigate the issue that is currently affecting the Wells Fargo Service Fee. Service Fee transactions are experiencing latency, and a very small percentage are timing out.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using the Service Fee service may experience latency as well as a small percentage of timeouts.
Reported Start Time: 11/15/2023
Next Update: As status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
INVESTIGATING
over 2 years ago - at 11/20/2023 10:32PM
Cybersource is aware of an issue that is currently affecting the Wells Fargo Service Fee. Service Fee transactions are experiencing latency, and a very small percentage are timing out.
We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants using the Service Fee service may experience latency as well as a small percentage of timeouts.
Reported Start Time: TBD
Next Update: Within 90 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: TBD
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