Service Disruption

The issue affecting certain Cybersource services has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 19:32 GMT on 31 January 2024
Reported End Time: 22:20 GMT on 31 January 2024

Impact: Customers are now able to action tokens and use the List Manager features as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17630763

We are continuing our intensive monitoring to ensure the issue is resolved and we appreciate your patience.

Reported Start Time: 19:32 GMT on 31 January 2024
Reported End Time: 22:20 GMT on 31 January 2024

Impact: The issue has been mitigated and customers are now able to action the tokens and use the List Manager feature as normal.

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

Incident #: INC17630763

We appreciate your ongoing patience and support as we are monitoring closely to ensure the issue is resolved. We will post further updates here as we have them.

Impact: The issue has been mitigated and customers are now able to action the tokens and use the List Manager feature as normal.

Reported Start Time: 19:32 GMT on 31 January 2024
Reported End Time: 22:20 GMT on 31 January 2024

Next Update: Within 60 minutes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

Incident #: INC17630763

Cybersource is aware of a potential service disruption that may have disrupted certain Cybersource services. The issue is mitigated, and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use the Business Center to search and action tokens and use the List Manager feature as normal.

Reported Start Time: 19:32 GMT on 31 January 2024
Reported End Time: 22:20 GMT on 31 January 2024

Next Update: Within 60 minutes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center

Incident #: INC17630763

Service Disruption

Cybersource is aware of a potential service disruption that may have disrupted certain Cybersource services. We are investigating the cause and working urgently to resolve the situation. The issue affecting services is mitigated and we are monitoring closely to ensure the issue is resolved.

Impact: The issue has been mitigated and customers are now able to use Cybersource services as normal.

Reported Start Time: 19:32 GMT on 31 January 2024
Reported End Time: 22:20 GMT on 31 January 2024

Next Update: As current status changes.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17630763