Partner Risk Control Disruption

The issue affecting the Partner Risk Control service has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 09:16 GMT on 02/02/2024
Reported End Time: 10:08 GMT on 02/02/2024

Impact: Customers are now able to use Partner Risk Control services as expected.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17643510 / INC17643645

The issue has been mitigated, and we continue to monitor closely to ensure the issue is resolved.

Impact: Customers are now able to use Partner Risk Control services as expected.

Reported Start Time: 09:16 GMT on 02/02/2024
Reported End Time: 10:08 GMT on 02/02/2024

Next Update: Within 60mins

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17643510 / INC17643645

The issue has been mitigated, and we continue to monitor closely to ensure the issue is resolved.

Impact: Customers are now able to use Partner Risk Control services as expected.

Reported Start Time: 09:16 GMT on 02/02/2024
Reported End Time: TBC

Next Update: Within 60mins

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17643510 / INC17643645

The issue has been mitigated, and we are monitoring closely to ensure the issue is resolved.

Impact: Customers are now able to use Partner Risk Control services as expected.

Reported Start Time: 09:16 GMT on 02/02/2024
Reported End Time: TBC

Next Update: Within 60mins

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17643510

Cybersource is aware of a service disruption currently affecting Partner Risk Control. This may impact some Visa cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation.

Impact: Merchants using our ARC feature to accept/decline transactions will be experiencing a "A RuntimeException has occurred: Unable to process arc"

Next Update: Within 60mins

Incident #: INC17643510

The issue has been mitigated, and we are monitoring closely to ensure the issue is resolved.

Impact: Customers are now able to use Partner Risk Control services as expected.

Reported Start Time: 09:16 GMT on 02/02/2024
Reported End Time: 09:20 GMT on 02/02/2024

Next Update: Within 60mins

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17643510

Cybersource is aware of a service disruption currently affecting Partner Risk Control. This may impact some Visa cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation.

Impact: Merchants using our ARC feature to accept/decline transactions will be experiencing a "A RuntimeException has occurred: Unable to process arc"

Next Update: Within 60mins

Incident #: INC17643510