Datto Outage History

Datto SaaS Protection experienced backup performance degradation affecting customers on pods 'use1-saas-p7' and 'use1-saas-p8', with all backups experiencing reduced success rates. The R&D team identified the root cause and implemented fixes, with pod 'use1-saas-p7' recovering first followed by pod 'use1-saas-p8'. The incident was fully resolved after 74.6 hours with backup success rates returning to normal levels on both pods.

Datto RMM experienced a major incident where agent-based alerts failed to generate on the Merlot platform for 3.1 hours. The Kaseya R&D team identified and fixed the root cause, restoring real-time alert creation and processing previously missed alerts within 2 hours of resolution.

Datto SaaS Protection experienced backup performance degradation for SharePoint and Teams services affecting customers on pod 'use1-saas-p5' for 26.4 hours. The R&D team identified the root cause and implemented a fix, with backup success rates gradually improving throughout the resolution process. The incident was fully resolved with backups processing normally and continued monitoring to ensure stable performance.

Datto's Endpoint Backup v2 service experienced a major outage where registration, backup, and restore requests failed to initiate successfully. The incident affected all core backup operations for users of the v2 endpoint backup service. The Kaseya R&D team investigated and resolved the issue after 1.3 hours.

Datto SaaS Protection experienced backup performance degradation on pod 'use1-saas-p9', causing delayed backup processing for affected customers. The R&D team worked to ensure daily backups were still completed within the 24-hour window while restoring full service capacity. The incident was resolved after 9 hours, with operations restored and continued monitoring to ensure full recovery.

Datto Networking DNA devices experienced a configuration issue where their dynamic DNS records were resolving to incorrect private IP addresses instead of the proper addresses. This affected network connectivity and access to these devices for approximately 27.7 hours. The Kaseya R&D team identified the root cause, implemented a fix, and monitored the resolution until the incident was fully resolved.

Datto BCDR users in the Germany region on server 3818 experienced reduced offsite backup performance for approximately 11 days. The Kaseya R&D team identified the root cause and implemented a fix, which was monitored for several days before the incident was fully resolved.

Datto RMM experienced delays in job and audit execution on the Zinfandel platform for 1.4 hours. The Kaseya R&D team investigated and implemented a fix, with the incident being resolved after a monitoring period.

Datto SaaS Protection experienced a major outage where Restore and Export services were temporarily disabled for customers across all regions (NA/EMEA/APAC) for 6.1 hours. The Kaseya R&D team identified the issue and deployed fixes in phases, first restoring services for V3 customers and then for V2 customers. All Restore and Export functionality was fully restored and returned to normal operation.

Datto SaaS Protection customers hosted on node 'usw3-pod-1' experienced backup degradation for approximately 16 hours. The issue affected the backup functionality for users on that specific node. The Kaseya R&D team implemented a fix and monitored the results before fully resolving the incident.