Datto Outage History

Datto SaaS Protection experienced a major incident where partners were unable to onboard new customers through the Partner Portal due to system errors. The issue affected the customer onboarding functionality for approximately 1.4 hours. The Kaseya R&D team identified, fixed, and deployed a solution that restored the onboarding service.

Datto's Autotask PSA service experienced intermittent error messages when users navigated the UI, affecting multiple regions including LR, UKLR, UK01, UK02, UK03, EU1, and DE1. A temporary workaround was provided requiring users to reset their account settings, though this would clear personalized configurations like column choosers and notification defaults. The issue was resolved after 6.1 hours when Kaseya's R&D team implemented a permanent fix.

Datto SaaS Protection experienced a major outage that prevented partners from onboarding new tenants and caused the status page within the Partner Portal to return 500 errors. The incident lasted 3.2 hours, affecting critical partner onboarding functionality and portal access. The R&D team identified and deployed a fix to restore both the onboarding capability and status page access.

Datto SaaS Protection experienced a major service disruption affecting customers hosted on node 'use1-bfyii-126', preventing access to their SaaS Protection services. The Kaseya R&D team implemented a fix and monitored the service for stability over approximately 66 hours. The incident was fully resolved with services restored to normal operation.

Datto's Endpoint Backup v2 experienced an issue where last backup timestamps failed to update correctly, causing false-positive backup threshold alerts in UniView. The problem was a visual display anomaly that did not affect actual backup performance. The issue was resolved after 27.6 hours with a fix implemented and monitored by the Kaseya R&D team.

DattoRMM experienced an issue where online BCDR devices were incorrectly displaying as offline through the Datto Continuity integration on the Vidal platform. This affected device status monitoring and reporting accuracy for users managing their backup and disaster recovery systems. The incident was resolved after 24 hours when Kaseya's R&D team implemented a fix and confirmed the status reporting returned to normal.

Datto SaaS Protection experienced a major service disruption lasting 96.5 hours that affected customers hosted on pod 'gbe2-saas-p1', impacting backup success rates. The R&D team identified and implemented fixes to address the issue, with backup success rate metrics gradually returning to normal. The incident was fully resolved after monitoring confirmed stable service restoration.

Datto experienced a major outage where DSE subscribers were being rejected from SafeCheck due to an API issue that affected multiple partners. The problem prevented users from accessing the SafeCheck service for approximately 1.3 hours. The Datto Networking R&D team implemented a fix that resolved the issue, with original reporters confirming the restoration of service.

Datto's Endpoint Backup v2 service experienced an issue where last backup timestamps failed to update correctly, causing false-positive backup threshold alerts in UniView. The problem affected backup monitoring accuracy and alert reliability for approximately 94 hours. Kaseya's R&D team implemented a fix and monitored the results before resolving the incident.

Datto's payment provider experienced American Express transaction failures due to extended maintenance activity within the American Express network, affecting transaction processing for KaseyaOne & Kaseya Store. Users were unable to complete purchases using American Express cards and were advised to use alternative payment methods or retry transactions after maintenance completion. The incident was resolved after 1.9 hours once the American Express network maintenance was completed.