Datto Outage History

Datto SaaS Protection customers hosted on pod 'cae1-saas-p1' experienced a service disruption that affected their backup services and success rates. The R&D team performed maintenance and implemented a fix to resolve the underlying issue with the pod. The incident lasted 16.9 hours and was resolved after backup success rates returned to normal levels.

Customers hosted on Datto SaaS Protection node 'gbe2-bfyii-1225' experienced degraded backup performance for SharePoint/Teams services and received 504 errors when accessing their accounts. The Kaseya R&D team identified and implemented a fix to resolve the access issues, then continued monitoring the node. The incident was fully resolved after 20 hours.

Datto SaaS Protection customers on pod 'usw3-saas-p1' experienced degraded backup performance for Microsoft 365 services for 22.5 hours. The Kaseya R&D team identified the root cause and implemented a fix. The incident was resolved after a monitoring period to ensure the solution was effective.

Datto RMM agents on the Zinfandel platform were going offline, preventing remote monitoring and management capabilities for affected systems. The incident lasted 10.5 hours while the Kaseya R&D team investigated and implemented a fix. The issue was resolved after monitoring confirmed the fix was successful.

Datto RMM's Zinfandel platform experienced delayed job execution, affecting automated tasks and scheduled operations for users. The Kaseya R&D team investigated and implemented a fix within 1.3 hours. The incident was resolved after a brief monitoring period to ensure the fix was effective.

A subset of Datto VSA10 US customers experienced intermittent performance degradation that impacted administrators' ability to manage endpoints. The service degradation lasted approximately 58 hours before being fully resolved. A fix was implemented and monitored to ensure stable service restoration.

Datto experienced a partial service disruption affecting VSA9 LiveConnect (liveconnect.me) that prevented a subset of customers from accessing LiveConnect on-demand services. The incident lasted 4.9 hours before a fix was implemented and service was restored. The team monitored the system after resolution to ensure stability.

Datto AV experienced a service disruption lasting 46.8 hours where the agent was unable to perform any actions on macOS devices, with no available workarounds during the outage. The team identified the root cause and developed a fix, though deployment was delayed by one day after discovering an additional issue during final testing. The incident was resolved with a hotfix that required device reboots during the maintenance window to fully apply the update.

Datto experienced a service disruption affecting BMS (Backup Management System) services in the US and UK regions from 10:15 AM to 10:39 AM ET on April 20th. The services were restored within 24 minutes, followed by a monitoring period before the incident was fully resolved at 1:20 PM ET.

Datto EDR customers in the US region experienced access issues and intermittent performance problems with the portal over a 71.5-hour period. The incident was caused by elevated system load from increased telemetry and unnecessary system activity that created login errors and latency issues. The problem was resolved through load reduction measures and infrastructure improvements deployed during a maintenance window.