Datto Outage History

Datto Workplace experienced an issue where report files were not loading in browser or agent for AU5 region partners, while other regions remained unaffected. The incident impacted the ability to open DWP Report Files through normal interfaces. The issue was resolved after 6 hours of investigation by the Kaseya R&D team.

Datto BCDR users associated with Server3935 experienced disruptions to offsite synchronization and offsite restore operations for 94 hours. The Kaseya R&D Team investigated the issue, identified the root cause, and implemented a fix. The incident was fully resolved on March 6th, 2026.

Datto SaaS Protection customers hosted on node 'use1-bfyii-2378' experienced service disruption and were unable to access their accounts, receiving errors when attempting to connect. The Kaseya R&D Team investigated the issue and implemented a fix after approximately 4.3 hours. The incident was resolved and service was restored to normal operation.

Datto SaaS Protection customers on pod 'aue1-saas-p0' experienced degraded backup performance for SharePoint and Teams services over a 92-hour period. The Kaseya R&D team identified the root cause and implemented configuration changes to address the issue. The incident was resolved with SharePoint and Teams backup success rates returning to normal levels.

Datto SaaS Protection customers on pod 'des1-saas-p0' experienced degraded backup performance for SharePoint and Teams services due to Microsoft throttling issues. To maintain backup reliability during the incident, the team temporarily reduced backup frequency from twice daily to once daily before implementing configuration changes to address the underlying problem. The issue was resolved after 174 hours with backup success rates stabilized and normal twice-daily backup frequency restored.

Datto experienced a service disruption on US - VSA136 that prevented administrators from logging into the user interface. The incident lasted 6.3 hours before a fix was implemented and the service was fully restored.