Datto Outage History

Datto Workplace users in the US region experienced files becoming inaccessible after accessing them due to underlying latency conditions. The issue affected file availability and access functionality for approximately 18.5 hours. The Kaseya R&D team identified the root cause, implemented a fix, and resolved the incident after monitoring the results.

Kaseya Quote Manager experienced a major incident where users encountered server error messages when trying to access quotes. The issue affected the quote management functionality for 1.7 hours while the R&D team investigated and implemented a fix. The incident was resolved after monitoring confirmed the fix was successful.

A subset of Datto BCDR devices experienced remote access issues through Relay via both UI and CLI, while the devices continued to check in normally. The incident lasted 23 minutes before being resolved by the Kaseya R&D team.

Datto's VSA10 service experienced a major incident affecting file transfer and remote control features across all regions for approximately 5 days. The issue impacted customers' ability to perform file transfers and remote takeovers through the platform. The incident was resolved after the team identified the root cause and allowed time for agents to automatically update, with functionality restored across all affected instances.

Datto Endpoint Backup for PC users paired with Cloud Siris 'use1-dtc-server-328263' experienced degraded performance resulting in slower-than-average backup and restore speeds. The Kaseya R&D Team identified and resolved the issue within 11 minutes.

Datto's VSA10 service experienced remote control issues that initially affected the APAC region and later expanded to impact all VSA10 regions randomly, preventing administrators from managing endpoints. The incident lasted 6.7 hours before a fix was implemented and functionality was restored. The service team monitored the resolution to ensure stability before marking the incident as resolved.

Kaseya Quote Manager experienced degraded performance and intermittent access issues across all regions for 1.8 hours. The development team implemented a fix to restore functionality. All systems were confirmed operational after monitoring to ensure stability.

Datto Backup for Microsoft Azure and Datto Endpoint Backup with Disaster Recovery devices experienced registration failures, preventing new device setups and potentially blocking backup operations. The Kaseya R&D team identified the root cause and implemented a fix after investigating the issue. The incident was resolved after 24.4 hours of monitoring to ensure the fix was effective.

Datto RMM's Pinotage platform experienced extended login times and login failures when users attempted to access the UI. The issue affected user authentication and platform accessibility for approximately 6 days. The R&D team identified and resolved the underlying performance problems, restoring normal login functionality.

Datto BCDR users experienced intermittent performance degradation when accessing their device's remote web interface, with the issue being transient and typically resolved by retrying the operation. The incident lasted 48.5 hours and was resolved after the Kaseya R&D team identified and implemented a fix.