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DocuSign Outage History

Every past DocuSign outage tracked by IsDown, with detection times, duration, and resolution details.

There were 488 DocuSign outages since July 2022. The 114 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor August 12, 2025

August 2025: NA2 PROD eSign: Users may experience latency when sending or signing

Detected Aug 12, 2025 6:09 PM EDT · Resolved Aug 12, 2025 6:37 PM EDT · Duration 28 minutes

Minor August 11, 2025

August 2025: Navigator EU PROD: Users may be unable to find content in Navigator (DIRCA-3111)

Detected Aug 11, 2025 8:06 PM EDT · Resolved Aug 11, 2025 11:00 PM EDT · Duration about 3 hours

Major August 6, 2025

August 2025: CLM/eSign PROD: Users may be unable to login to docusign.mil (DIRCA-3081)

Detected Aug 6, 2025 11:37 PM EDT · Resolved Aug 7, 2025 12:00 AM EDT · Duration 23 minutes

Major August 6, 2025

August 2025: CLM: Some users may experience issues accessing CLM or errors making calls to the Members API (DIRCA-3073)

Detected Aug 6, 2025 8:59 AM EDT · Resolved Aug 6, 2025 12:36 PM EDT · Duration about 4 hours

Minor August 5, 2025

August 2025: EU/NA PROD eSign: Users may experience failure in post-signature processing actions (DIRCA-3063)

Detected Aug 5, 2025 1:33 PM EDT · Resolved Aug 5, 2025 7:14 PM EDT · Duration about 6 hours

Minor July 29, 2025

July 2025: eSign PROD: Users may experience errors with Sharepoint integration (DIRCA-3023)

Detected Jul 29, 2025 12:22 PM EDT · Resolved Jul 29, 2025 1:33 PM EDT · Duration about 1 hour

Minor July 29, 2025

July 2025: IL4 Customers may not be able to access the admin area or may experience a login loop when accessing the site via http://admin.docusign.mil/ (DIRCA-3020)

Detected Jul 29, 2025 11:23 AM EDT · Resolved Jul 29, 2025 1:45 PM EDT · Duration about 2 hours

Minor July 23, 2025

July 2025: Navigator PROD: Custom Type and Field experience is not working for some users

Detected Jul 23, 2025 2:53 PM EDT · Resolved Jul 23, 2025 3:08 PM EDT · Duration 15 minutes

Minor July 23, 2025

July 2025: JP Prod eSign: Some users may not receive email notifications for envelopes or account activation (DIRCA-2976)

Detected Jul 23, 2025 8:35 AM EDT · Resolved Jul 23, 2025 9:40 AM EDT · Duration about 1 hour

Major July 18, 2025

July 2025: eSign Prod: Users may be unable to login or Send Envelopes for Signature (DIRCA-2956)

Detected Jul 18, 2025 3:19 PM EDT · Resolved Jul 18, 2025 3:49 PM EDT · Duration 30 minutes