DocuSign Outage History

DocuSign users experienced errors preventing document uploads and envelope creation, affecting the NA2 and NA4 components. The issue was identified and a fix was implemented, resolving the incident after 49 minutes.

DocuSign's AU site experienced a major outage lasting 1.3 hours, preventing users from accessing the website and generating "Server Request Error: Could not load settings" messages. The service team implemented a mitigation and monitored the results before fully resolving the incident.

DocuSign experienced a 40-minute incident where EU customers encountered latency issues with Send operations. Engineers identified the root cause and implemented a fix. The issue was fully resolved with all telemetry confirming normal operations.

DocuSign customers experienced errors when previewing and sending envelopes through the DocuSign App Launcher integrated with Salesforce. The issue affected the Salesforce integration component and prevented normal envelope operations. The problem was identified and resolved within 29 minutes.

DocuSign experienced a 6.9-hour incident where some users encountered latency when attempting to convert non-PDF documents. The issue affected multiple regions including NA1, NA2, NA3, NA4, CA, and AU. A fix was implemented and the incident was resolved after extended monitoring to ensure system stability.

DocuSign customers experienced intermittent latency and errors when using Navigator across the NA4 and NA2 regions for 7.8 hours. The issue was identified and a fix was implemented by engineering teams. The incident has been fully resolved.

DocuSign experienced a major incident affecting login functionality and causing significant latency issues with sending and signing envelopes for a subset of customers in the CA region. The engineering team identified the root cause and deployed a fix that resolved the performance issues. The incident lasted 1.5 hours before being fully resolved.

DocuSign's UAT environment experienced intermittent errors that prevented customers from logging in and caused jobs to fail to complete. The incident affected the UAT NA11 component for 59 minutes before being identified and resolved with a fix implementation.

DocuSign experienced significant delays in processing changes to user membership groups, affecting the NA1 and AU regions for 1.8 hours. The NA1 region was restored to normal operations first, followed by implementation of a fix for the AU region. The incident was resolved after monitoring confirmed the fix was effective.

DocuSign experienced a task routing issue in their UAT NA11 and DEMO S1 environments that caused task completion failures within task groups for 10.9 hours. The incident was isolated to non-production environments, with production workflows continuing to function normally. Engineers identified the root cause, implemented a fix, and resolved the issue after monitoring confirmed the solution was effective.