DocuSign Outage History

DocuSign customers experienced issues with organization report exports getting stuck in "Exporting" status across multiple regions including NA, EU, CA, AU, and FedRAMP environments. The incident lasted 5.1 hours from June 3rd 05:00 AM UTC until June 4th 10:50 AM UTC, preventing users from completing report exports during this period. The issue was resolved and customers can manually re-create any failed reports or wait for scheduled reports to complete in their next run cycle.

DocuSign experienced service interruptions affecting customers using deprecated TLS ciphers across multiple regions including US, EU, CA, and AU data centers. The issue was identified and resolved with a fix implementation, restoring service after approximately 1.5 hours. Customers dependent on outdated TLS cipher configurations experienced connectivity problems during the incident window.

DocuSign experienced a 1.7-hour incident where customers using +86 country code phone numbers encountered errors when sending envelopes or using SMS/phone authentication. The issue affected all major DocuSign environments including NA, EU, AU, JP, CA, DEMO, FedRAMP, and USFED regions. Engineers identified the root cause and implemented a fix, resolving the incident.

DocuSign experienced timeouts affecting core AI features including document summarization and extractions across all major regions (North America, Europe, Asia-Pacific, Canada, Australia, Japan, and Demo environments) for approximately 24.7 hours. The issue was identified and a fix was implemented, followed by extended monitoring to ensure stability. The incident has been fully resolved.

Salesforce experienced an outage that potentially impacted DocuSign customers using the Salesforce integration, while DocuSign's core services remained unaffected. The incident lasted 4.7 hours and was resolved when Salesforce fixed their underlying issue.

DocuSign experienced latency issues affecting customers sending and signing documents in the EU region. The service disruption impacted European users' ability to perform core DocuSign functions efficiently. The incident was resolved after approximately 1.6 hours of investigation and remediation efforts.

DocuSign experienced latency issues affecting customers' ability to send and sign documents in the NA1 and NA3 regions. The service disruption lasted 27 minutes before being fully resolved. This was classified as a minor incident impacting core DocuSign functionality.

DocuSign users in the EU11 and EU21 sites experienced document report failures and loading delays for 1.3 hours. The issue was identified and a fix was implemented, with the incident fully resolved after monitoring confirmed the solution was effective.

DocuSign customers experienced timeout errors when accessing Workflow and Document Reports, affecting the EU11 and EU21 components. The engineering team identified the root cause and implemented a fix after 2.5 hours of service disruption.

DocuSign experienced a service incident where customers had issues accessing PowerForms across all major regions including North America, Canada, Australia, Europe, and Japan. The incident was resolved after 24 minutes of investigation.