DocuSign Outage History

DocuSign experienced a major incident affecting login functionality and causing significant latency issues with sending and signing envelopes for a subset of customers in the CA region. The engineering team identified the root cause and deployed a fix that resolved the performance issues. The incident lasted 1.5 hours before being fully resolved.

DocuSign's UAT environment experienced intermittent errors that prevented customers from logging in and caused jobs to fail to complete. The incident affected the UAT NA11 component for 59 minutes before being identified and resolved with a fix implementation.

DocuSign experienced significant delays in processing changes to user membership groups, affecting the NA1 and AU regions for 1.8 hours. The NA1 region was restored to normal operations first, followed by implementation of a fix for the AU region. The incident was resolved after monitoring confirmed the fix was effective.

DocuSign experienced a task routing issue in their UAT NA11 and DEMO S1 environments that caused task completion failures within task groups for 10.9 hours. The incident was isolated to non-production environments, with production workflows continuing to function normally. Engineers identified the root cause, implemented a fix, and resolved the issue after monitoring confirmed the solution was effective.

DocuSign experienced search indexing delays affecting a subset of customers in the EU21 region, causing incomplete search results for historical documents older than one year. This incident was a continuation of a previous issue (incident 4517) and impacted document search functionality. The issue was resolved after 8.2 hours with search indexing restored to normal operation.

DocuSign experienced a 93.6-hour incident affecting CLM & Salesforce Integration customers across multiple regions (US11, US12, US13, EU11, EU21), with EU sites experiencing the most significant impact including access difficulties and intermittent document generation issues. The incident required complex failover operations for EU21 and caused visual issues such as missing or outdated company logos, though core services remained functional throughout most of the incident. The issue was resolved after implementing fixes and completing extensive failover procedures, with all affected logos updated and service stability restored.

DocuSign users experienced errors when attempting to upload or edit documents across multiple regions including North America and Europe. The incident affected components NA11, NA21, EU11, EU21, and UAT NA11 for 4.2 hours. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.

DocuSign experienced a major incident affecting a subset of Insight customers who had issues accessing the product for 8.4 hours. The issue was identified and a fix was implemented, followed by monitoring to ensure stability. The incident was fully resolved with no further issues reported.

DocuSign users experienced delays or failures when uploading documents through the MuleSoft API, affecting multiple regions including North America and Europe. The issue was identified and a fix was implemented within 1.5 hours, with the incident fully resolved after monitoring confirmed the solution was working properly.

DocuSign customers using Authorize.net for one-time payment requests experienced issues completing envelopes across multiple North American data centers (NA1-NA4). The incident lasted 26.2 hours while DocuSign worked with the payment gateway provider to resolve the integration problem. The issue was fully resolved on March 5th, 2026.