DocuSign Outage History

DocuSign users in the EU region experienced timeouts when attempting to complete document transactions for approximately 2.7 hours. The issue was identified and a fix was implemented, with the incident fully resolved after monitoring confirmed the solution was effective.

DocuSign users with certain firewall configurations experienced connection errors when trying to switch to CLM or use DocuSign edit functionality across multiple regions including North America, US, and Europe. The issue was caused by blocked access to a required URL (https://login.springcm.com), with a temporary workaround requiring users to contact their IT teams to allowlist the URL. The incident was fully resolved after 5.8 hours when engineering teams implemented a permanent fix.

DocuSign customers experienced connection errors in the user interface when attempting to switch to CLM (Contract Lifecycle Management), affecting multiple regions including North America, US, and Europe. The issue lasted approximately 2 hours and was caused by a third-party service problem. Engineering teams resolved the incident after identifying and addressing the external dependency issue.

DocuSign users experienced errors preventing document uploads and envelope creation, affecting the NA2 and NA4 components. The issue was identified and a fix was implemented, resolving the incident after 49 minutes.

DocuSign's AU site experienced a major outage lasting 1.3 hours, preventing users from accessing the website and generating "Server Request Error: Could not load settings" messages. The service team implemented a mitigation and monitored the results before fully resolving the incident.

DocuSign experienced a 40-minute incident where EU customers encountered latency issues with Send operations. Engineers identified the root cause and implemented a fix. The issue was fully resolved with all telemetry confirming normal operations.

DocuSign customers experienced errors when previewing and sending envelopes through the DocuSign App Launcher integrated with Salesforce. The issue affected the Salesforce integration component and prevented normal envelope operations. The problem was identified and resolved within 29 minutes.

DocuSign experienced a 6.9-hour incident where some users encountered latency when attempting to convert non-PDF documents. The issue affected multiple regions including NA1, NA2, NA3, NA4, CA, and AU. A fix was implemented and the incident was resolved after extended monitoring to ensure system stability.

DocuSign customers experienced intermittent latency and errors when using Navigator across the NA4 and NA2 regions for 7.8 hours. The issue was identified and a fix was implemented by engineering teams. The incident has been fully resolved.

DocuSign experienced a major incident affecting login functionality and causing significant latency issues with sending and signing envelopes for a subset of customers in the CA region. The engineering team identified the root cause and deployed a fix that resolved the performance issues. The incident lasted 1.5 hours before being fully resolved.